Fire & Life Safety Service Scheduler

Fire Safety & Protection; Norcross (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Fire Safety and Protection (FSP) in Norcross, GA is seeking a Service Administrator to schedule technicians for local jobs and manage routine administrative tasks. This role requires strong organizational skills, attention to detail, and proficiency with scheduling software, CRM systems, and Microsoft Office.

You will coordinate service calls, track orders, and support the service team to ensure timely, cost-effective service delivery. As a member of a growing team across the eastern U.S.

Qualifications

• Experience in scheduling, dispatching, administrative work or customer service.
• Strong organizational and time-management skills.
• Excellent communication skills, both verbal and written.
• Proficient in scheduling software, CRM systems, and Microsoft Office.
• Ability to multitask and thrive in a fast-paced environment.
• Knowledge of fire alarm, sprinkler, and Fire Extinguishers (preferred but not required).
• Problem-solving mindset with attention to detail.

Responsibilities

• Schedule and coordinate service calls, inspections, and repairs for fire alarm, sprinkler, and life safety systems.
• Communicate with customers to confirm service appointments and provide updates.
• Dispatch and schedule service technicians, ensuring efficient use of resources.
• Track and monitor service orders from initiation to completion.
• Maintain accurate records of service activities, customer interactions, and billing.
• Assist with customer inquiries, including troubleshooting and issue resolution.
• Support compliance by ensuring all inspections and repairs are completed on time and documented appropriately.
• Provide administrative support, including data entry, generating reports, and managing customer records.
• Assist with invoicing, purchase orders, and inventory tracking as needed.
• Coordinate with the service team to ensure parts, equipment, and materials are available for scheduled jobs.
• Handle inbound calls and emails related to service scheduling and customer inquiries.
• Collaborate with sales and management teams to improve service delivery.
• Manage inventory of spare parts and materials for service jobs.

Skills

Scheduling software

CRM systems

Microsoft Office

Communication

Organization

Multitasking

Life safety knowledge

Tools

Scheduling software

CRM systems

Microsoft Office

Job description

Fire Safety and Protection (FSP) in Norcross, GA is seeking a Service Administrator to schedule technicians for local jobs and manage routine administrative tasks. This role requires strong organizational skills, attention to detail, and proficiency with scheduling software, CRM systems, and Microsoft Office.

You will coordinate service calls, track orders, and support the service team to ensure timely, cost-effective service delivery. As a member of a growing team across the eastern U.S.