Field Manager - Service (Atlanta)

Fire Protection Services, LLC; Atlanta (GA); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401K

Comprehensive PTO

Company vehicle

Company laptop and cell phone

Job summary

Fire Protection Services, LLC in Atlanta, GA is seeking a Field Manager - Service to lead our experienced Service Team and oversee jobs from start to finish.

You will solicit customer approvals, order parts, schedule work, close out jobs, and assist with estimates and billing while setting the standard for others to follow. This role emphasizes safety, customer service, and team development, with a company vehicle, laptop, and cell phone provided.

Qualifications

• Experience in the Fire and Life Safety industry preferred.
• Leadership/management experience is a plus.
• Strong problem-solving and customer service skills are essential.

Responsibilities

• Lead and manage the Service Team to deliver high-quality service.
• Oversee jobs from start to finish: solicit approvals, order parts, schedule work, close out.
• Assist with estimates, billing, and payments; provide phone support and ensure customer satisfaction.

Skills

Problem-solving

Communication

Online reporting tools

Job description

Are you the person everyone turns to when something needs fixing? Do you thrive on solving technical challenges with a can-do attitude? Is delivering top-notch service while putting safety first the best part of your day? Then this could be the opportunity you’ve been waiting for!

If you’re a quick learner, can move seamlessly between tasks, and love leading a team as you tackle challenges, we want to chat! Fire Protection Services, LLC is seeking a Field Manager - Service to join our growing team in Atlanta, GA.

What you will do

• Lead and manage our experienced Service Team
• Oversee jobs from start to finish, including:
  • Soliciting job approvals from customers
  • Ordering parts and maintaining inventory
  • Scheduling jobs
  • Closing out jobs
• Assist with estimates, billing, and payments
• Set the standard for others to follow and lead by example
• Provide phone support
• Ensure customer satisfaction
• Other tasks as required

What you will need

• Experience in the Fire and Life Safety industry is a plus. We will also consider candidates who have experience with with mechanical systems (e.g., HVAC, automotive, plumbing) or electrical systems (e.g., wiring, panels, circuits, phases).
• Management/Leadership experience is a plus.
• Skills:
  • Strong problem-solving abilities, both independently and in a team setting.
  • Excellent communication skills with a focus on delivering exceptional internal and external customer service.
  • Competencywith online reporting tools for documentation.
• Attributes: Self-motivated, organized, detail-oriented, and eager to guide and develop a Team.

What you will get

• Competitive salary plus bonus opportunities
• Company health insurance and 401K
• Comprehensive PTO
• Company vehicle
• Company laptop and cell phone

Fire Protection Services, LLC was founded in 1988 as one of the first companies to offer a full range of services, saving clients money by combining fire sprinkler and fire protection system inspections. In addition, we protect property by making sure the systems perform as designed, and maybe in the process, we’ve saved a few lives.