Fire & Life-Safety Repair Sales Specialist

Fire Protection Services, LLC; Atlanta (GA); On-site; USD 45,000 - 75,000; Full time

Job summary

Fire Protection Services, LLC is seeking a Repair Sales Representative to convert open repair quotes into approved work by following up with existing inspection customers. This role supports revenue growth and customer safety by contacting customers who have received a quote to correct deficiencies, explaining what was found and why it matters, addressing their concerns, and guiding them to approval.

Once a quote is approved, this role hands the job off cleanly so the repair is scheduled and

Qualifications

• Sales experience in a service-based environment with phone follow-up and in-person meetings.
• Experience in fire and life safety industry is a plus, esp. with fire sprinkler and fire alarm systems.
• Ability to learn technical information and explain clearly to non-technical customers.
• Strong verbal and written communication skills.
• Comfort making outbound calls, initiating conversations, and navigating objections.
• Proven ability to manage time, priorities, and a high volume of open follow-ups.
• Ability to work independently while collaborating with a team.
• Experience using CRM systems and sales tracking tools.

Responsibilities

• Follow up by phone and email with existing inspection customers who have received repair quotes.
• Explain inspection deficiencies and the proposed repair in clear, plain language.
• Answer customer questions about scope, pricing, timing, and why the repair is needed.
• Address concerns and objections so customers feel confident approving the work.
• Secure quote approvals and any required documentation, such as signed approvals or purchase orders.
• Manage a queue of open quotes and prioritize follow-up by age, value, and severity of the deficiency.
• Maintain a consistent follow-up cadence until each quote is approved or closed out.
• Keep accurate records of customer contact, quote status, and next steps in CRM and service management systems.
• Collaborate with Operations, Customer Service, and field technicians to clarify scope, request quote revisions, and ensure a smooth handoff to scheduling.
• Recognize additional customer needs during conversations and route them to the right team.
• Build and maintain strong, long-term customer relationships.

Skills

Sales experience

Fire safety industry

Technical explanations

Verbal & written comms

Outbound calls

Time management

Independent work

CRM systems

Tools

CRM systems

Job description

Fire Protection Services, LLC is seeking a Repair Sales Representative to convert open repair quotes into approved work by following up with existing inspection customers. This role supports revenue growth and customer safety by contacting customers who have received a quote to correct deficiencies, explaining what was found and why it matters, addressing their concerns, and guiding them to approval.

Once a quote is approved, this role hands the job off cleanly so the repair is scheduled and