Fire Dispatcher: Critical Incident Communications

Emergency Telecommunicator Services; Groton (MA); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Professional development

Job summary

Emergency Telecommunicator Services is seeking fire dispatchers for opportunities in Groton, MA. The role focuses on receiving incident information, coordinating responses, and maintaining clear radio communication with responding crews.

Dispatchers must manage information accurately, follow established plans, and stay adaptable for overnight, weekend, and holiday coverage during major incidents. Training and certifications may be required depending on the assignment.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Fire dispatch certification or emergency medical dispatch training may be required for particular assignments.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services is seeking fire dispatchers for opportunities in Groton, MA. The role focuses on receiving incident information, coordinating responses, and maintaining clear radio communication with responding crews.

Dispatchers must manage information accurately, follow established plans, and stay adaptable for overnight, weekend, and holiday coverage during major incidents. Training and certifications may be required depending on the assignment.