Fire Dispatcher — 24/7 Emergency Communications

911 Emergency Communications; Town of Madrid (NY); On-site; USD 40,000 - 70,000; Full time

Job summary

911 Emergency Communications in Madrid, NY is seeking fire dispatchers to coordinate responses to fires, rescues, hazards, and other emergencies. You will receive incident details, alert resources, and maintain radio communications with responding crews.

The role requires organized information handling, clear radio communication, and adherence to established response plans under supervision. Fire dispatch certification or related coursework may be required for certain assignments.

Qualifications

• A high school diploma or GED is commonly required.
• Experience in fire communications or emergency dispatch is a plus.
• Comfort with computer systems, maps, and radio communication.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions
• Verify incident locations, access information, and reported risks
• Alert stations and dispatch apparatus using approved response assignments
• Monitor radio channels, unit availability, and incident status
• Relay information about occupants, hazards, and changing conditions
• Process requests for additional resources through established procedures
• Coordinate mutual-aid communications when assigned
• Record dispatch times, unit movements, and significant incident updates

Skills

Clear radio communication

Organized information handling

Attention to detail

Ability to follow protocols

Education

High school diploma or GED

Tools

Computer systems

Maps

Radio communications

Job description

911 Emergency Communications in Madrid, NY is seeking fire dispatchers to coordinate responses to fires, rescues, hazards, and other emergencies. You will receive incident details, alert resources, and maintain radio communications with responding crews.

The role requires organized information handling, clear radio communication, and adherence to established response plans under supervision. Fire dispatch certification or related coursework may be required for certain assignments.