Fire Dispatch Specialist – Critical Emergency Communications

Emergency Telecommunicator Services; Concord (NC); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Insurance coverage

Retirement program

Paid leave

Professional development

Job summary

Emergency Telecommunicator Services in Concord, NC seeks a Fire Dispatcher responsible for coordinating emergency responses, documenting incidents, and maintaining clear radio communication with responding crews. The role emphasizes accurate data entry, map familiarity, and adherence to established response plans.

Dispatchers may work at all hours, including nights, weekends, and holidays, and may require fire dispatch certification or related training depending on the assignment.

Qualifications

• High school diploma or GED required or equivalent.
• Fire dispatch training or certification may be required for some assignments.
• Comfort with computer systems, maps, and radio communication.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Skills

Radio communication

Data entry

Maps

Organization

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services in Concord, NC seeks a Fire Dispatcher responsible for coordinating emergency responses, documenting incidents, and maintaining clear radio communication with responding crews. The role emphasizes accurate data entry, map familiarity, and adherence to established response plans.

Dispatchers may work at all hours, including nights, weekends, and holidays, and may require fire dispatch certification or related training depending on the assignment.