Fire & Contents Division Lead | Restoration Ops & Growth

Servpro; Front Royal (VA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Job summary

SERVPRO of Alexandria/Marlton/Morningside seeks an experienced Fire & Contents Division Manager to lead our restoration division in Winchester or Alexandria, VA. You will drive operations, budgeting, safety, and client satisfaction while building a high-performing team.

This hands-on leadership role requires coordinating projects, managing schedules, and ensuring profitability. If you excel at mentoring staff, fostering teamwork, and delivering quality results, apply now.

Qualifications

• Experience in fire restoration, contents restoration, or restoration operations management.
• Proven ability to lead teams and manage multiple projects simultaneously.
• Strong understanding of project budgeting, job costing, and profitability.
• Excellent organizational, communication, and problem‑solving skills.
• Ability to manage priorities and meet production deadlines.
• Strong commitment to customer service, quality, and accountability.
• Experience with SERVPRO processes and systems is a plus.

Responsibilities

• Oversee daily operations of the Fire & Contents Division, ensuring projects are completed efficiently, safely, and to company standards.
• Manage project schedules, workloads, resources, and overall division performance.
• Monitor job costs, budgets, and profitability.
• Review project estimates, budgets, and bids for accuracy and financial performance.
• Ensure job documentation and required system uploads are accurate and completed on time.
• Step in to support project management activities when needed.
• Lead, coach, and support Project Managers, Crew Chiefs, and restoration team members.
• Establish clear expectations and hold team members accountable for performance.
• Assist with hiring, onboarding, training, and employee development.
• Conduct performance evaluations and provide ongoing feedback.
• Promote teamwork, safety, and compliance with company policies.
• Ensure excellent customer service throughout the restoration process.
• Address customer concerns and resolve project-related issues professionally.
• Conduct weekly work-in-progress (WIP) meetings to review project status, deadlines, and priorities.
• Maintain effective communication with other divisions and company leadership.
• Participate in leadership meetings and operational planning.

Skills

Leadership

Team management

Project management

Budgeting

Customer service

Communication

Safety compliance

Operations management

Client relations

Job description

SERVPRO of Alexandria/Marlton/Morningside seeks an experienced Fire & Contents Division Manager to lead our restoration division in Winchester or Alexandria, VA. You will drive operations, budgeting, safety, and client satisfaction while building a high-performing team.

This hands-on leadership role requires coordinating projects, managing schedules, and ensuring profitability. If you excel at mentoring staff, fostering teamwork, and delivering quality results, apply now.