Customer Operation Associate

Johnson Controls, Inc.; Cedar Rapids, Northern (IA, KY); Hybrid; USD 31.000 - 43.000; Vollzeit

Benefits dieser Stelle

Competitive starting pay

Paid training

Global advancement opportunities

Referral bonuses

Medical/Dental/Vision insurance

Health Savings Account (HSA)

Life Insurance

401(k) savings plan with company match

Short-Term and Long-Term Disability

Employee Assistance Program

Wellness Program

Zusammenfassung

Johnson Controls, Inc. is seeking a detail-oriented accounts/administrative professional in Cedar Rapids to support the installation contract business. You will manage accounts receivable/payable, assist with billing, and provide day-to-day operational support under direct supervision.

The role requires strong communication skills, the ability to handle multiple projects, and proficiency with Word, Excel, and Outlook. A high school diploma is required, with an associate’s degree preferred.

Qualifikationen

• High school diploma or equivalent with 2–3 years related work experience.
• Strong interpersonal skills for internal/external clients.
• Ability to manage many projects and tasks with tact, cooperation, and persistence.
• Ability to prioritize work based on financial impact to goals.
• Proficient with Word, Excel, Outlook, and internet applications.
• Independent work capability with strong organizational skills.

Aufgaben

• Track and support installation contract business under supervision.
• Participate in accounts receivable/payable and billing activities.
• Provide administrative support for daily operations.
• Answer inquiries and resolve or escalate customer issues.
• Update project schedules and labor plans as required by project owner.
• Run query reports and reconcile costs and expenses.
• Prepare and submit billings and related documentation.
• Assist subcontract documentation and safety compliance.

Kenntnisse

Interpersonal skills

Organization

Prioritization

Ausbildung

High School Diploma or equivalent

Associate’s degree preferred

Tools

Microsoft Word

Microsoft Excel

Outlook

Internet applications

Jobbeschreibung

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Visit johnsoncontrols.com for more information and follow @Johnsoncontrols on socialplatforms.

What we offer

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Referral Bonuses
• Comprehensive Benefits
  • Medical/Dental/Vision insurance
  • Health Savings Account (HSA)
  • Life Insurance
  • 401(k) savings plan with company match
  • Short-Term and Long-Term Disability
  • Employee Assistance Program
  • Wellness Program
  • And More!

What you will do

Under direct supervision, tracks and provides direct support for the installation contract business. Actively participates in accounts receivable, accounts payable and financial activities, such as contract scheduling, revenue goals, billings, collections, and subcontract processing. Provides administrative, day to day support in the operational areas.

How you will do it

• Answers any customer/subcontractors' inquiries and resolves or escalates customer issues, as appropriate.
• Updates project/labor schedules as required by project owner.
• Runs query reports, researches and reconciles unaligned costs, such as labor hours, material purchases, expenses and other operations related transactions.
• Performs necessary cost transfers.
• Prepare and submit billings.
• Completes any additional documentation required for billing, i.e. certified payroll.
• Reconciliation of accounts payable exceptions as necessary.
• Assist installation teams as needed to reach revenue goals, which may include contacting vendors.
• Researches, resolves or escalates accounts receivable disputes as outlined in the escalation process.
• Works with Accounts Receivables contact to assist with resolution of A/R issues. Determines appropriate actions for timely resolution.
• If needed, will interact with Customer to resolve receivable issues.
• Processes invoice credits and rebill, as necessary.
• Proactively contacts customers ensure customer satisfaction and a commitment to pay.
• Maintains notes within appropriate systems.
• Updates and retains customer account information related to special billing conditions, tax status, invoice approval contacts, billing addresses and special billing rates up to date.
• Support subcontract process including ensuring all documentation has been provided to meet safety requirements, and any bonds are received and lien wavers are provided per contract requirements.
• Assist project owners in resolution of issues.
• Provide additional operations administration support, as required.

What we look for

Required

• High school diploma or equivalent required, plus 2 to 3 years of related work experience, preferably within a technical work environment.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Ability to prioritize work activities based upon financial impact to desired business goals.
• Must have proficient computer skills within the following applications: Microsoft Word, Excel, Outlook, and Internet business application usage.
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.

Preferred

• Associate’s degree preferred.
• Experience and/or basic project accounting or costing principals is desired.

HIRING HOURLY RANGE: $22.64 - 31.15 Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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