Client Resource Coordinator

Johnson Controls, Inc.; Springfield (MO); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation/holidays/sick time - 10 

Benefits package including 401K, 医療?

Available day one

Job summary

Johnson Controls, Inc. is seeking a service scheduling professional in Springfield, MO to manage inspection requests and keep on-time visit performance.

You will coordinate labor with technicians and communicate plans to customers, ensuring service meets expectations and coordinating follow-ups. The role requires strong organizational and interpersonal skills, Excel proficiency, and the ability to handle multiple projects with tact.

Qualifications

• High school diploma or equivalent required.
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Must have the ability to handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Proficiency in Microsoft Excel is required, including the ability to analyze, and manage spreadsheets efficiently.

Responsibilities

• Receives customer requests for unscheduled or scheduled inspections.
• Monitor on time inspections.
• Coordinates labor scheduling to align technicians to the appropriate customer and inspection needs.
• Communicates the action plan and services to be provided directly to the customer.
• Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
• Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
• Ensures Technicians are provided with daily schedules. Maintains consistent communication with assigned Technicians.
• Follows up on activities to ensure completion in an established timeframe.
• Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in NxGen.
• Scheduled Service Visits – on time.
• PO creation support.
• Start-up support.
• Customer PO confirmation.
• WIP Management.
• Reconcile exceptions (SIR and AP).
• Attend weekly planning/scheduling meetings.

Skills

Interpersonal skills

Organization

Attention to detail

Communication

Time management

Education

High school diploma or equivalent

Tools

Microsoft Excel

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.

For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Visit johnsoncontrols.com for more information and follow @Johnsoncontrols on socialplatforms.

What we offer:

• Competitive salary
• Paid vacation/holidays/sick time-10 days of vacation first year
• Comprehensive benefits package including 401K, medical, dental, and vision care –Available day one
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy
• Check us out!https://youtu.be/pdZMNrDJviY

How you will do it

• Receives customer requests for unscheduled or scheduled inspections.
• Monitor on time inspections.
• Coordinates labor scheduling to align technicians to the appropriate customerand inspection needs.
• Communicates the action plan and services to beprovideddirectlyto the customer.
• Ensures work has been performed to the customer’s expectations and performs follow-up with the customer, as needed.
• Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
• Ensures Technicians are providedwith daily schedules. Maintains consistent communication with assigned Technicians.
• Follows up on activities to ensure completion in an established timeframe.
• Ensures that all customer account information requiredto support call management activities and scheduling of tasks are kept up to date in NxGen.
• Scheduled Service Visits – on time.
• PO creation support.
• Start-up support.
• Customer PO confirmation.
• WIP Management.
• Reconcile exceptions (SIR and AP).
• Attend weekly planning/scheduling meetings.
• Other duties and administrative activities as assigned.

What we look for

Required

• High school diploma or equivalent required.
• Must demonstratethe ability to perform work independently anddemonstratesolidorganizational and attention to detail skills.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients.
• Must have the ability to simultaneously handle a large and diverse number of projects, tasks, and issues with tact, cooperation, and persistence.
• Able to prioritize work activities based on financial impactto desired business goals.
• Able to influence diverse teams toaccomplishtasks/goals.
• Flexible to work weekends and late evenings as needed during month-end close.

What we look for

Required

• High school diploma or equivalent required, plus a minimum of 2 years of service and/or inspection scheduling.
• Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills.
• Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence.
• Able to prioritize work activities based upon financial impact to desired business goals.
• Able to influence diverse teams to accomplish tasks/goals.
• Proficiency in Microsoft Excel is required, including the ability to analyze, and manage spreadsheets efficiently.

HIRING HOURLY RANGE: $29.08 - 40.00 Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

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