Fire Alarm Service Technician - On-Call & Growth Opportunities

Encore Fire Protection; Pawtucket (RI); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Competitive pay

Bonus opportunity

Tuition assistance

Health benefits

401(k) with company match

Company swag

Life insurance

Job summary

Encore Fire Protection is seeking a Fire Alarm Service Technician to inspect, test, program, and troubleshoot a wide range of fire alarm systems across our East Coast service area. You’ll travel between sites, diagnose issues, and ensure systems are compliant and reliable.

This role offers long-term growth in a safety-critical industry. You will handle routine maintenance, collaborate with contractors and internal teams, and respond to emergency calls as needed.

Qualifications

• High school diploma or GED required, with technical or industry related experience preferred
• Valid electrical license, in accordance with state specific requirements
• Valid driver’s license and willingness to travel within your assigned territory
• Strong understanding of NFPA 72, NEC, OSHA regulations, and fire alarm system theory
• Hands-on experience working with fire alarm systems from major manufacturers such as Notifier, Siemens, Edwards, Simplex, Fire Lite, Gamewell FCI, and Honeywell
• Excellent troubleshooting and problem-solving skills, with the ability to work through issues methodically
• Strong communication skills for interacting with customers, contractors, and internal teams
• Ability to work independently, manage multiple service assignments, and prioritize your day
• A professional, team-oriented mindset and commitment to customer service excellence

Responsibilities

• Service, program, test, inspect, and troubleshoot fire alarm systems
• Perform routine maintenance and corrective repairs in accordance with NFPA 72 and company standards
• Identify code deficiencies and provide clear, professional recommendations for system improvements
• Respond to emergency calls as required, including nights, weekends, and on-call rotations
• Collaborate with contractors, building personnel, and internal teams to ensure timely and efficient service delivery
• Document service activities accurately, including findings, work performed, and parts used
• Maintain clear communication with customers, supervisors, and office staff regarding status, next steps, and any concerns
• Uphold Encore’s commitment to safety, quality, and customer satisfaction on every job site

Skills

Fire alarm systems

Troubleshooting

Customer service

Communication

Independent worker

Education

High School Diploma or GED

NICET Certification in water-based systems

Electrical license

Tools

Notifier

Siemens

Edwards

Simplex

Fire Lite

Gamewell FCI

Honeywell

Job description

Encore Fire Protection is seeking a Fire Alarm Service Technician to inspect, test, program, and troubleshoot a wide range of fire alarm systems across our East Coast service area. You’ll travel between sites, diagnose issues, and ensure systems are compliant and reliable.

This role offers long-term growth in a safety-critical industry. You will handle routine maintenance, collaborate with contractors and internal teams, and respond to emergency calls as needed.