Fire Alarm Service Technician — Field Role with Growth

Socket.dev; Town of Texas (WI); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

PTO and holidays

Growth opportunities

Job summary

Hays Electrical Services is seeking a Fire Alarm Service Technician to inspect, test, maintain, and repair fire alarm and life safety systems in occupied facilities across multiple sites. You will diagnose issues, perform MAC work, and support small installations while providing exceptional customer service.

Ideal candidates bring 3+ years of fire alarm experience, NFPA 72 ITM knowledge, and the ability to work independently in dynamic environments.

Qualifications

• 3+ years of fire alarm service, inspection, or troubleshooting experience.
• Strong working knowledge of NFPA 72 ITM requirements and AHJ processes.
• Ability to troubleshoot and repair addressable and conventional systems across multiple platforms.
• Ability to perform small installations and MAC work independently.
• Strong customer-service orientation and professional communication.
• Valid driver's license and clean driving record; willing to participate in an on-call rotation.
• Ability to meet the physical requirements of the role.

Responsibilities

• Perform NFPA 72 inspection, testing, and maintenance (ITM) on existing fire alarm systems.
• Diagnose and repair trouble, supervisory, ground-fault, and device-level failures.
• Respond to service calls, including after-hours and emergency dispatch on a rotating basis.
• Perform small installations and MAC work: add or relocate devices, extend circuits, and reprogram panels.
• Program and reprogram FACPs across multiple manufacturer platforms.
• Complete inspection reports, deficiency reports, and service tickets accurately and on time.
• Identify and recommend repairs and upgrades; support quoting of time-and-materials and deficiency corrections.
• Coordinate inspections and retests with AHJs and building stakeholders.
• Maintain accurate service documentation and as-builts for serviced systems.
• Represent the company professionally in customer-occupied environments.
• Manage truck stock, tools, and test equipment.
• Follow all company safety policies and OSHA requirements at all times.

Skills

NFPA 72 ITM

Troubleshooting

Customer service

On-call rotation

Reading blueprints

Education

NICET Level II or higher

OSHA 10/30

Tools

Notifier

Silent Knight

EST/Edwards

Simplex

Fire-Lite

Gamewell/Honeywell

Job description

Hays Electrical Services is seeking a Fire Alarm Service Technician to inspect, test, maintain, and repair fire alarm and life safety systems in occupied facilities across multiple sites. You will diagnose issues, perform MAC work, and support small installations while providing exceptional customer service.

Ideal candidates bring 3+ years of fire alarm experience, NFPA 72 ITM knowledge, and the ability to work independently in dynamic environments.