Fire Alarm Operations Lead & Scheduler

Wiginton Corporation; Florida; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

ESOP ownership

Competitive compensation

Career development

Professional growth

Team environment

Growth opportunities

Job summary

Wiginton Fire Systems seeks an experienced Fire Alarm Operations Coordinator to oversee the daily operations of our fire alarm service and inspection department. This role blends administration with hands-on support to ensure customer commitments are met and field teams are empowered to perform at peak efficiency.

The ideal candidate has a strong fire alarm technical background, can transition between office coordination and hands-on assistance, and reports to the Service Manager.

Qualifications

• Minimum of 5 years of experience in fire alarm installation, service, and inspections.
• High school diploma or equivalent.
• Strong technical understanding of fire alarm systems, troubleshooting, programming, testing, and repair procedures.
• Excellent organizational, time-management, and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to coordinate multiple technicians, service calls, and customer requirements simultaneously.
• Comfortable performing primarily office-based responsibilities while providing field support when necessary.
• Proficiency with computers, business software, and electronic service documentation.

Responsibilities

• Coordinate and schedule fire alarm inspections, service calls, repairs, and assigned projects.
• Dispatch field technicians and communicate daily work assignments and priorities.
• Monitor workloads, service schedules, and technician availability to ensure efficient operations.
• Forecast manpower requirements and assist management with staffing needs.
• Coordinate with field technicians and administrative personnel to ensure timely completion of customer commitments.
• Oversee service documentation, inspection records, work orders and job closeout procedures.
• Prepare weekly operational reports and provide updates to management.

Skills

Fire alarm systems

Leadership

Scheduling

Team coordination

Customer service

Education

High school diploma

Tools

Microsoft Office

ERP software

Job description

Wiginton Fire Systems seeks an experienced Fire Alarm Operations Coordinator to oversee the daily operations of our fire alarm service and inspection department. This role blends administration with hands-on support to ensure customer commitments are met and field teams are empowered to perform at peak efficiency.

The ideal candidate has a strong fire alarm technical background, can transition between office coordination and hands-on assistance, and reports to the Service Manager.