Fire Alarm Operations Lead | Customer Success & Safety

Impact Fire Services, LLC; Austin (TX); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Impact Fire Services, LLC in Austin, Texas is seeking a Fire Alarm Superintendent to oversee the Fire Alarm Division's operations and staff, ensuring goals are met and customers receive exceptional service.

The role requires licensing, 3–5 years of experience, NICET training, NFPA 72 knowledge, and the ability to read blueprints; candidates must travel as needed and lead a team to deliver safe, compliant, quality installations and service.

Qualifications

• Minimum 3–5 years related fire alarm experience.
• NICET or equivalent training.
• Working knowledge of NFPA 72 and NFPA codes.
• Reading and interpreting blueprints, diagrams, submittals and manuals.
• Proficiency with MS Excel/Word and mobile apps.
• Valid driver’s license and willingness to travel.

Responsibilities

• Supervise the operations of the Fire Alarm Division and staff.
• Develop financial and operational goals with the General Manager.
• Achieve monthly revenue and cost control goals.
• Lead technical and administrative personnel to provide high-level customer service.
• Ensure training and safe working procedures; maintain compliance with industry codes.

Skills

Fire alarm systems experience

NFPA 72 knowledge

Reading blueprints & schematics

MS Excel / Word

Willingness to travel

Self-starter / independent

Customer service

Valid driver’s license

Education

NICET certification or equivalent training

Tools

MS Excel

MS Word

iPhone/iPad apps

Job description

Impact Fire Services, LLC in Austin, Texas is seeking a Fire Alarm Superintendent to oversee the Fire Alarm Division's operations and staff, ensuring goals are met and customers receive exceptional service.

The role requires licensing, 3–5 years of experience, NICET training, NFPA 72 knowledge, and the ability to read blueprints; candidates must travel as needed and lead a team to deliver safe, compliant, quality installations and service.