Fintech Technical Documentation & AI Insights Analyst

peak6group; Dallas (TX); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Healthcare benefits (medical, dental,/

PTO and parental leave

401k match

HSA contribution

Calm app subscription

Job summary

Apex Fintech Solutions is seeking a Technical Documentation Business Analyst to maintain the quality, accuracy, and organization of our technical documentation. You will collaborate with subject matter experts, product managers, and engineers to keep docs aligned with product updates and high usability standards.

This role suits a detail-oriented professional comfortable managing multiple work streams in a fast-paced fintech environment, with opportunities to apply AI-driven documentation

Qualifications

• Experience in technical documentation or business analysis within a tech/fintech environment
• Familiarity with API structures and software development processes
• Strong communication and collaboration skills, with experience managing projects across multiple teams
• Proficiency with tools like Slack, JIRA, Confluence, or similar platforms

Responsibilities

• Analyze feature changes to determine documentation needs
• Ensure changes are described, documented, and ticketed
• Coordinate release timing for documentation updates
• Collect, evaluate, and validate documentation bugs and requests
• Log and ticket documentation requests from internal/external sources
• Prioritize and manage documentation ticket backlog
• Help create and manage tickets across epics to support planning
• Monitor client usage statistics to identify docs improvements
• Build dashboards and reports for partner teams
• Manage updates to AI-driven documentation and test quality
• Triage changes from AI-driven tools
• Evaluate tools and automations to improve efficiency
• Map and redesign processes to improve efficiency and consistency

Skills

Documentation management

Project coordination

AI-assisted workflows

Communication

Education

Bachelor's degree in Business Administration, Communications, Technical Writing

Tools

Slack

JIRA

Confluence

Job description

Apex Fintech Solutions is seeking a Technical Documentation Business Analyst to maintain the quality, accuracy, and organization of our technical documentation. You will collaborate with subject matter experts, product managers, and engineers to keep docs aligned with product updates and high usability standards.

This role suits a detail-oriented professional comfortable managing multiple work streams in a fast-paced fintech environment, with opportunities to apply AI-driven documentation