Technical Documentation Business Analyst

PEAK6; Town of Texas, Fort Worth (WI, TX); Hybrid; USD 85,000 - 125,000; Full time

Benefits offered by this job

Healthcare benefits

PTO

401k match

Parental leave

HSA match

Calm app

Tuition reimbursement

Job summary

Apex Fintech Solutions is seeking a Technical Documentation Business Analyst to ensure our documentation stays accurate and usable as products evolve. You will collaborate with Subject Matter Experts, Product Managers, and Engineers to describe features, track updates, and manage tickets.

Ideal candidates bring a Bachelor’s degree in a related field, experience with API structures, and strong communication skills. You’ll work across teams using Slack, JIRA, and Confluence in a hybrid environment.

Qualifications

• Bachelor’s degree in a related field.
• Experience in technical documentation or business analysis in tech/fintech.
• Familiarity with API structures and software development processes.
• Strong communication and collaboration across multiple teams.
• Proficiency with Slack, JIRA, Confluence; interest in applying AI tools.

Responsibilities

• Analyze feature changes to determine documentation needs.
• Ensure features are described, documented, and ticketed.
• Manage the release process for documentation updates and timing.
• Coordinate with client-facing teams to validate documentation requests.
• Log and ticket documentation requests from internal/external sources.
• Prioritize and manage the documentation team's backlog based on impact.

Skills

Technical Writing

Business Analysis

AI in documentation

Communication

Collaboration

Education

Bachelor's degree in Business Administration, Communications, Technical Writing, or related field

Tools

Slack

JIRA

Confluence

Job description

WHO WE ARE

Apex Fintech Solutions (Apex) powers innovation and the future of digital wealth management by building tech-forward solutions that help simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech software enables us to support clients such as Stash, Betterment, SoFi, Webull, and eToro, amongst many others; collectively, Apex powers access to the stock market for over 22+ million end customers. At Apex, we are changing how the securities industry operates by reinventing the status quo, which was manual, slow, and accessible only by the ultra-wealthy. We're digitizing and democratizing systems so that everyone has an opportunity to invest. When you're at Apex, you drive this change. You're part of a global team with a clear vision: to be the trusted technology that powers the digital economy. Our offices in Austin, Dallas, Chicago, New York, Portland, Belfast, and Manila are home to over 1,000 employees. Together, we’re shaping the future of financial innovation. Embrace change. Solve big. Win together. And be G.R.E.A.T. — grit, results, empathy, accountability, and teamwork — with Apex. We’re proud to be recognized for the innovative work we do, the purpose-driven nature of our work, and the collaborative culture we’ve created.

Here are just a few of the many awards we’ve recently received:

• Best Places to Work 2026, 2025, 2024, 2023 - Presented by BuiltIn
• WealthTech of the Year 2025 - Presented by US FinTech Awards
• The World’s Top 250 Fintech Companies 2024 - Presented by CNBC

ABOUT THIS ROLE

As the Technical Documentation Business Analyst, you will play a key role in maintaining the quality, accuracy, and organization of our technical documentation. You'll collaborate closely with Subject Matter Experts, Product Managers, and Engineers to ensure our documentation keeps pace with product updates and meets a high bar for clarity and usability. This role suits a detail-oriented person who's comfortable managing multiple work streams in a fast-paced environment.

Key Responsibilities

• Analyze feature changes and updates to determine whether new or updated documentation is needed
• Ensure new features and updates are properly described, documented, and ticketed
• Manage the release process for documentation updates, coordinating timing across teams to ensure changes are published accurately and on schedule
• Partner with client-facing teams to collect, evaluate, and validate documentation bugs and update requests, ensuring they're accurately scoped and ready for assignment
• Ensure documentation requests from internal and external sources (email, Slack, etc.) are logged and properly ticketed
• Prioritize and manage the documentation team's ticket backlog based on impact and urgency
• Support team planning by helping create and manage tickets across epics
• Monitor client usage statistics to identify opportunities for documentation improvement
• Build and maintain dashboards and reports that provide actionable insights to partner-facing teams
• Manage updates to AI-driven documentation, and use AI tools to test, validate, and improve documentation quality
• Triage changes generated by AI-driven documentation tools
• Evaluate and recommend tools, platforms, and automations that enhance operational effectiveness across the organization
• Map, analyze, and redesign processes to improve efficiency, reduce manual effort, and ensure consistency across documentation workflows

Preferred Qualifications

• Bachelor's degree in Business Administration, Communications, Technical Writing, or a related technical field
• Experience in technical documentation or business analysis within a tech or fintech environment
• Familiarity with API structures and software development processes
• Strong communication and collaboration skills, with experience managing projects across multiple teams
• Proficiency with tools like Slack, JIRA, Confluence, or similar platforms
• A problem-solver with strong attention to detail and an interest in applying AI tools to documentation workflows

Why Join Us

You will be part of a team at the forefront of fintech innovation, in an environment that rewards proactive thinking and rewards new ideas. This role offers the chance to directly shape the documentation experience for users worldwide while growing your expertise in both technical writing and AI-assisted workflows.

#businessanalyst #associate #fulltime #LI-MJ1 #APEX

Our Rewards

We offer a robust package of employee perks and benefits, including:

• healthcare benefits (medical, dental and vision, EAP)
• competitive PTO
• 401k match
• parental leave
• HSA contribution match
• paid subscription to the Calm app
• generous external learning and tuition reimbursement benefits

At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.

EEO Statement

Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

Disability Statement

Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.

At Apex, we aim to enable frictionless investing for everyone.

At Apex, we stand for efficiency and transparency. In every office, you’ll find passionate, committed, dedicated teams driven to find smart solutions to solve our clients’ toughest challenges.

We are passionate about our employees, providing the benefits and perks that elevate you, reward you, and help you give back.

We provide great flexibility, a collaborative, open work space, and real potential to grow with the firm.