Strategic Account Manager — FinTech & HR Tech (NYC)

Niural Inc.; New York, Northern (NY, KY); Hybrid; USD 80,000 - 100,000; Full time

Benefits offered by this job

Equity participation

Top-of-line health benefits

401(k)

Job summary

Niural Inc. in New York City is seeking an Account Manager on our GTM team to own and grow a portfolio of client accounts, focusing on upsell and cross-sell opportunities across HR, payroll, PEO, and EOR products.

This strategic, relationship-first role requires 2–4 years of client-facing experience; you’ll build trusted advisor relationships with executives, conduct regular reviews, and partner with Sales, Customer Success, and Product to maximize client value.

Qualifications

• 2-4 years of experience in account management, customer success, or a related client-facing role.
• Familiarity with HR, payroll, PEO, or benefits products.

Responsibilities

• Own a portfolio of client accounts, serving as their primary point of contact at Niural
• Identify and execute upsell and cross-sell opportunities across Niural's suite of HR, payroll, PEO, and EOR products
• Build deep relationships with key stakeholders including CFOs, COOs, HR leaders, and payroll administrators
• Conduct regular business reviews to assess client health, surface new needs, and present relevant solutions
• Partner closely with Sales, Customer Success, and Product teams to advocate for client needs
• Maintain accurate CRM records including account activity, revenue forecasts, and pipeline data
• Meet or exceed monthly, quarterly, and annual revenue expansion targets

Skills

Account management

Customer success

Relationship-building

Communication

Job description

Niural Inc. in New York City is seeking an Account Manager on our GTM team to own and grow a portfolio of client accounts, focusing on upsell and cross-sell opportunities across HR, payroll, PEO, and EOR products.

This strategic, relationship-first role requires 2–4 years of client-facing experience; you’ll build trusted advisor relationships with executives, conduct regular reviews, and partner with Sales, Customer Success, and Product to maximize client value.