Fintech Success & Solutions Lead — Payments Network

Better Tomorrow Ventures; New York (NY); On-site; USD 153,000 - 187,000; Full time

Benefits offered by this job

Equity package

Competitive benefits

Job summary

AngelList in New York City is hiring a Success & Solutions Lead to own the customer side of Nova, expanding services to venture, private equity, and real estate by partnering with fund admins and their GP networks.

You will start hands-on, learn where things break, and build systems to replace manual work. You’ll manage the Solutions team and report to the Head of Customer Relations as Nova scales.

Qualifications

• 6+ years in strategy and operations, business operations, or consulting, incl. 3+ as an operator at a scaled company.
• Managed people and drove work across teams without direct authority.
• Built workflows, systems, automations, or AI agents that created leverage for business.
• Onboarded customers on a complex product, ideally in fintech/payments/financial services.
• Made the hard call with a customer when there was no playbook.

Responsibilities

• Own the entire surface area of customer support, from direct ticket handling to self-serve and automations.
• Design the organization, systems, and instrumentation that allow Nova to operate leanly and efficiently.
• Grow payment volume and verified identities by expanding how fund admins and their GPs use Nova.
• Own onboarding and enablement for fund admins and their funds.
• Ensure seamless service delivery to investors to build trust among our customer segments.
• Be the voice of the customer, keeping tight feedback loops with Product, Engineering, Partnerships, and Banking Operations.

Skills

Strategy & ops experience

People management

Process automation

Customer onboarding (fintech)

Decision-making under pressure

Job description

AngelList in New York City is hiring a Success & Solutions Lead to own the customer side of Nova, expanding services to venture, private equity, and real estate by partnering with fund admins and their GP networks.

You will start hands-on, learn where things break, and build systems to replace manual work. You’ll manage the Solutions team and report to the Head of Customer Relations as Nova scales.