Senior Customer Success & Solutions Lead (Fintech Payments)

AngelList, LLC; New York (NY); On-site; USD 170,000 - 205,000; Full time

Job summary

AngelList is hiring a Success & Solutions Lead to own the customer side of Nova, the payments network for private markets. Start by supporting customers hands-on, learn where things break, and build scalable systems.

You’ll manage the Solutions team and report to Head of Customer Relations in New York City. The role evolves as the business scales; compensation includes base salary, up to 20% performance-based variable, benefits, and equity.

Qualifications

• 6+ years in strategy and operations, business operations, or consulting, including 3+ as an operator at a company that scaled
• Managed people and drove work across teams without direct authority
• Built workflows, systems, automations, or AI agents that created leverage for you and the business
• Onboarded customers on a complex product, ideally in fintech, payments, or financial services
• Made the hard call with a customer when there was no playbook

Responsibilities

• Own the entire surface area of customer support, from direct ticket handling to self-serve and automations
• Design the organization, systems, and instrumentation that allow Nova to operate leanly and efficiently
• Grow payment volume and verified identities by expanding how fund admins and their GPs use Nova
• Own onboarding and enablement for fund admins and their funds
• Ensure seamless service delivery to investors to build trust among our customer segments
• Be the voice of the customer, keeping tight feedback loops with Product, Engineering, Partnerships, and Banking Operations

Skills

Strategy & ops

Cross-functional leadership

Automation & AI

Customer onboarding

Decision making

Job description

AngelList is hiring a Success & Solutions Lead to own the customer side of Nova, the payments network for private markets. Start by supporting customers hands-on, learn where things break, and build scalable systems.

You’ll manage the Solutions team and report to Head of Customer Relations in New York City. The role evolves as the business scales; compensation includes base salary, up to 20% performance-based variable, benefits, and equity.