Fintech Platform Success Lead: Growth & Onboarding

blockchaincapital.com; New York (NY); On-site; USD 140,000 - 170,000; Full time

Benefits offered by this job

Competitive base salary

100% company paid health insurance

401k company match

Paid parental leave

Free custom lunches and snacks

Job summary

BitGo is looking for a Customer Success Manager in New York to work with fintech clients, ensuring successful onboarding and deep integration with their digital asset solutions. The role is focused on building relationships, creating success strategies, and driving customer engagement.

The ideal candidate will have over 4 years of experience in account management or customer success, with strong analytical and communication skills. This position comes with a competitive salary, benefits, and the chance to be part of a leading firm in the digital asset space.

Qualifications

• 4+ years of experience in account management, customer success, or a similar role.
• Proven ability to guide customers through complex transitions.
• Experience managing high-value customer portfolios ($2M+ ARR).

Responsibilities

• Advise platform and fintech clients on optimizing BitGo’s offerings.
• Build and maintain relationships with stakeholders for satisfaction.
• Develop tailored success strategies and track progress.

Skills

Account management

Customer success

Analytical skills

Project management

Job description

BitGo is looking for a Customer Success Manager in New York to work with fintech clients, ensuring successful onboarding and deep integration with their digital asset solutions. The role is focused on building relationships, creating success strategies, and driving customer engagement.

The ideal candidate will have over 4 years of experience in account management or customer success, with strong analytical and communication skills. This position comes with a competitive salary, benefits, and the chance to be part of a leading firm in the digital asset space.