Fintech Operations Lead — Automations & KPIs

Clera Labs, Inc.; New York (NY); On-site; USD 180,000 - 220,000; Full time

Benefits offered by this job

Visa sponsorship

Job summary

Clera Labs, Inc. in New York is seeking an Operations lead to own a core domain such as customer operations, payment operations, or financial crime workflows.

You will design and implement production automations, establish KPIs and SOPs, and collaborate with Product and Engineering to improve throughput without proportional headcount growth. The role requires 3–6 years of hands-on ops ownership in fintech or regulated finance, with a track record of shipping production automations, and is based

Qualifications

• Approximately 3 to 6 years of experience in hands-on operations ownership at an early-stage technology company.

Responsibilities

• Handle operational cases to identify gaps and establish performance metrics.
• Design and launch production automations and measure their impact.
• Develop agent-based systems to automate routine work with human review for high-risk decisions.
• Partner with Product and Engineering to define and build operational tooling.
• Create and maintain SOPs, escalation paths, and KPIs.
• Improve throughput and reliability without proportional headcount growth.

Job description

Clera Labs, Inc. in New York is seeking an Operations lead to own a core domain such as customer operations, payment operations, or financial crime workflows.

You will design and implement production automations, establish KPIs and SOPs, and collaborate with Product and Engineering to improve throughput without proportional headcount growth. The role requires 3–6 years of hands-on ops ownership in fintech or regulated finance, with a track record of shipping production automations, and is based