Automation-First Ops Services Lead: Onboarding & Payments

Qualco Group; Ohio; Vor Ort; USD 120.000 - 190.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Meal vouchers

Annual bonus

Zusammenfassung

Qualco Group, a leading fintech firm, seeks a Lead of Operations Services to own onboarding, complaints, reconciliation, and merchant operations. You will drive automation-first processes, partner with Compliance on screening, and scale operations as the business grows.

With 6+ years in regulated banking/fintech operations, you will build playbooks, automate workflows, and lead cross-functional teams. Greek language skills are a plus, and military obligations may apply.

Qualifikationen

• Degree in Economics, Finance, Business Administration or related field.
• 6+ years in operations, with banking/fintech experience a plus.
• Proven experience standing up processes and controls in a regulated environment.
• Comfortable in ambiguity with bias toward action and automation.

Aufgaben

• Own services operating model for onboarding, support, merchant operations, and outsourcing with automation-first approach.
• Own onboarding (KYC/KYB) and front-line support, ensuring fast, rigorous processes with clean handoffs to Compliance.
• Manage complaints end-to-end and reconciliation processes to minimize manual handling.
• Oversee outsourcing lifecycle, due diligence, contracts, SLAs, and exit plans with governance and risk oversight.
• Promote ethical behavior and compliance with anti-bribery and corruption policies.

Kenntnisse

Data-driven

Automation mindset

BI dashboards

Regulatory compliance

Ausbildung

Bachelor's degree in Economics, Finance, Business Administration

Jobbeschreibung

Qualco Group, a leading fintech firm, seeks a Lead of Operations Services to own onboarding, complaints, reconciliation, and merchant operations. You will drive automation-first processes, partner with Compliance on screening, and scale operations as the business grows.

With 6+ years in regulated banking/fintech operations, you will build playbooks, automate workflows, and lead cross-functional teams. Greek language skills are a plus, and military obligations may apply.