Operations Lead: AI-Powered Fintech Automation

Jobgether; United States; Remote; USD 180,000 - 220,000; Full time

Benefits offered by this job

Visa sponsorship available

Ownership of critical operational func

Opportunity to build AI-powered automa

Job summary

Jobgether is seeking an Operations Lead in the United States to own a core operational domain such as customer operations, payment operations, or financial crime operations. You will establish foundations, improve execution, and develop systems to support growth.

You will design automations, scale automated agents, and collaborate with Product and Engineering to translate requirements into tools and SOPs. This role emphasizes ownership of processes end-to-end with strong metrics-driven

Qualifications

• 3+ years of experience building products or processes in banking, fintech, payments, cryptocurrency, or regulated financial services consulting.
• Experience implementing production workflow automations or automated agents, including AI- or LLm-based systems where applicable.
• Hands-on operational experience: queue management, case handling, transaction processing, or similar activities.
• Experience owning operational domains end to end, including process design, SOP development, KPI definition, and operational tooling.
• Ability to define, monitor, and optimize operational metrics to improve efficiency and performance.
• Experience collaborating with Product and Engineering teams to translate operational requirements into tools and systems.
• Familiarity with regulated financial services environments; exposure to compliance, risk management, payments, or settlement operations is an advantage.
• Experience building or scaling operations within an early-stage company or high-growth environment.
• Strong problem-solving skills and balance of automation with human oversight.

Responsibilities

• Manage operational cases during initial stages to identify process gaps, understand workflows, and establish meaningful performance metrics.
• Design, implement, and launch production-ready automations, validating effectiveness through live workflows and measuring impact.
• Scale automated agents across the domain while ensuring human review for complex or high-risk decisions.
• Partner with Product and Engineering to define agent requirements, develop operational tools, and improve internal systems.
• Create and maintain escalation paths, SOPs, and operational performance metrics.
• Monitor and optimize workflows to improve throughput, efficiency, and service quality.
• Identify opportunities to reduce manual work and scale operations without proportional headcount.
• Take end-to-end ownership of processes from design to ongoing performance management.

Skills

Automation design

Operational metrics

AI/LLM systems

Cross-functional collaboration

Regulated financial services

Job description

Jobgether is seeking an Operations Lead in the United States to own a core operational domain such as customer operations, payment operations, or financial crime operations. You will establish foundations, improve execution, and develop systems to support growth.

You will design automations, scale automated agents, and collaborate with Product and Engineering to translate requirements into tools and SOPs. This role emphasizes ownership of processes end-to-end with strong metrics-driven