Operations Lead

Jobgether; United States; Remote; USD 180,000 - 220,000; Full time

Benefits offered by this job

Visa sponsorship available

Ownership of critical operational func

Opportunity to build AI-powered automa

Job summary

Jobgether is seeking an Operations Lead in the United States to own a core operational domain such as customer operations, payment operations, or financial crime operations. You will establish foundations, improve execution, and develop systems to support growth.

You will design automations, scale automated agents, and collaborate with Product and Engineering to translate requirements into tools and SOPs. This role emphasizes ownership of processes end-to-end with strong metrics-driven

Qualifications

• 3+ years of experience building products or processes in banking, fintech, payments, cryptocurrency, or regulated financial services consulting.
• Experience implementing production workflow automations or automated agents, including AI- or LLm-based systems where applicable.
• Hands-on operational experience: queue management, case handling, transaction processing, or similar activities.
• Experience owning operational domains end to end, including process design, SOP development, KPI definition, and operational tooling.
• Ability to define, monitor, and optimize operational metrics to improve efficiency and performance.
• Experience collaborating with Product and Engineering teams to translate operational requirements into tools and systems.
• Familiarity with regulated financial services environments; exposure to compliance, risk management, payments, or settlement operations is an advantage.
• Experience building or scaling operations within an early-stage company or high-growth environment.
• Strong problem-solving skills and balance of automation with human oversight.

Responsibilities

• Manage operational cases during initial stages to identify process gaps, understand workflows, and establish meaningful performance metrics.
• Design, implement, and launch production-ready automations, validating effectiveness through live workflows and measuring impact.
• Scale automated agents across the domain while ensuring human review for complex or high-risk decisions.
• Partner with Product and Engineering to define agent requirements, develop operational tools, and improve internal systems.
• Create and maintain escalation paths, SOPs, and operational performance metrics.
• Monitor and optimize workflows to improve throughput, efficiency, and service quality.
• Identify opportunities to reduce manual work and scale operations without proportional headcount.
• Take end-to-end ownership of processes from design to ongoing performance management.

Skills

Automation design

Operational metrics

AI/LLM systems

Cross-functional collaboration

Regulated financial services

Job description

Accountabilities

As Operations Lead, you will own an operational domain such as customer operations, payment operations, or financial crime operations. You will establish its foundations, improve day-to-day execution, and develop the systems required to support sustainable growth. Your responsibilities will include:

• Manage operational cases directly during the initial stages to identify process gaps, understand workflows, and establish meaningful performance metrics.
• Design, implement, and launch production-ready automations, validating their effectiveness through live workflows and measuring their impact.
• Scale automated agents across your operational domain while ensuring human review remains in place for complex, sensitive, or high-risk decisions.
• Partner with Product and Engineering teams to define agent requirements, develop operational tools, and improve internal systems.
• Create and maintain escalation paths, standard operating procedures (SOPs), and operational performance metrics.
• Monitor and optimize operational workflows to improve throughput, efficiency, and service quality.
• Identify opportunities to reduce manual work and scale operations without proportionally increasing headcount.
• Take end-to-end ownership of operational processes, from initial design and implementation through ongoing performance management and optimization.

Requirements

The ideal candidate combines hands-on operational expertise with experience building scalable processes and deploying automation in regulated financial services. You should be comfortable working across operational and technical teams, taking ownership in an evolving environment, and translating business needs into practical systems.

• At least 3 years of experience building products or processes in banking, fintech, payments, or cryptocurrency, or consulting experience focused on regulated financial services.
• Experience implementing production workflow automations or automated agents, including AI- or large language model (LLM)-based systems where applicable.
• Hands-on operational experience, including queue management, case handling, transaction processing, or similar activities.
• Experience owning operational domains end to end, including process design, SOP development, KPI definition, and operational tooling.
• Ability to define, monitor, and optimize operational metrics to improve efficiency and performance.
• Experience collaborating with Product and Engineering teams to translate operational requirements into effective tools and systems.
• Familiarity with regulated financial services environments; exposure to compliance, risk management, financial crime, payments, or settlement operations is an advantage.
• Experience building, improving, or scaling operations within an early-stage company or high-growth environment is highly valued.
• Strong problem-solving skills, operational judgment, and the ability to balance automation with appropriate human oversight.

Benefits

• Competitive annual base salary of $180,000-$220,000 USD .
• Visa sponsorship available.
• Opportunity to take ownership of a critical operational function in an early-stage financial technology environment.
• Direct collaboration with the COO and close partnership with Product and Engineering teams.
• Opportunity to build and scale AI-powered automation and operational systems.
• High-impact role with significant ownership over processes, tools, and operational strategy.

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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