Fintech Customer Support Specialist

Acclaim; Austin (TX); On-site; USD 60,000 - 84,000; Full time

Job summary

Acclaim is seeking a Customer Support Specialist to help customers navigate the platform, troubleshoot payment and account issues, and ensure problems are resolved quickly and accurately. You’ll be on the front lines of the customer experience, collaborating with Account Management, Product, Engineering, and Operations to investigate issues and improve the customer journey.

Ideal candidates have experience in customer support, excellent communication skills, strong problem-solving abilities, and

Qualifications

• Experience in customer support.
• Excellent written and verbal communication skills.
• Strong problem-solving and troubleshooting abilities.
• High attention to detail and a commitment to accuracy.
• Ability to manage multiple customer issues and priorities effectively.
• A strong sense of ownership, resourcefulness, and follow-through.

Responsibilities

• Own incoming customer support requests from initial response through resolution.
• Troubleshoot product, payment, and account issues and provide clear, accurate guidance.
• Investigate issues across Acclaim's platform and coordinate with internal teams when escalation is needed.
• Communicate proactively with customers throughout issue resolution and follow through on commitments.
• Identify recurring issues and contribute to documentation, customer resources, and process improvements.
• Share customer feedback with Account Management, Product, and Engineering to help improve the platform.

Skills

Customer support

Communication

Problem solving

Detail oriented

Ownership

Prioritization

Tools

APIs

Job description

Acclaim is seeking a Customer Support Specialist to help customers navigate the platform, troubleshoot payment and account issues, and ensure problems are resolved quickly and accurately. You’ll be on the front lines of the customer experience, collaborating with Account Management, Product, Engineering, and Operations to investigate issues and improve the customer journey.

Ideal candidates have experience in customer support, excellent communication skills, strong problem-solving abilities, and