FinTech Client Success Specialist

Archlabs.com; New York (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Strong team support

High-impact work

Collaborative office space

Lunch provided

Team camaraderie

Job summary

A financial technology firm in New York City is seeking a Client Support Specialist. This role is crucial for providing exceptional support and troubleshooting client issues. Responsibilities include collaborating with engineering teams, mentoring junior staff, and ensuring client satisfaction. Ideal candidates will have a background in client support within a B2B or fintech environment. The firm offers a vibrant in-office culture and opportunities for significant impact in a growing company.

Qualifications

• Experience in a senior support or team lead capacity.
• Background in client-facing or support roles in fintech, SaaS, or startups.
• Ability to explain complex topics clearly.

Responsibilities

• Identify and resolve client inquiries via email and chat.
• Collaborate with Operations and Engineering to address complex issues.
• Mentor junior team members and maintain training resources.

Skills

Problem-solving

Effective communication

Client relationship management

Proactive learning

Technical troubleshooting

Job description

A financial technology firm in New York City is seeking a Client Support Specialist. This role is crucial for providing exceptional support and troubleshooting client issues. Responsibilities include collaborating with engineering teams, mentoring junior staff, and ensuring client satisfaction. Ideal candidates will have a background in client support within a B2B or fintech environment. The firm offers a vibrant in-office culture and opportunities for significant impact in a growing company.