Fintech Client Success Manager

Arch; New York (NY); Sur place; USD 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental & vision insurance

Transit benefits

Lunch provided in the office

Onsite gym or wellness perks

Team events

Résumé du poste

Arch is seeking a Client Support Specialist in New York City to act as a key liaison between users and our product. You will respond to inquiries, troubleshoot, and collaborate with cross-functional teams to improve user experience.

This role emphasizes problem-solving, product knowledge, and excellent communication as you build strong client relationships and help scale Arch’s platform for private investments.

Qualifications

• 2-5 years of experience in a client-facing or support role, preferably in a B2B, fintech, SaaS, or startup setting.
• 1+ years of management experience.
• Product first mentality and eager to become a product expert.
• Driven, positive, proactive problem-solver with excellent customer service.
• Excellent written and verbal communication skills.
• Pride and ownership in your work and follow-through to deliver results.
• Thrive in a stimulating and fast-paced environment.
• Interest in financial technology, investing, and alternative assets.

Responsabilités

• Perform in-depth troubleshooting and respond to inbound inquiries via email and chat, escalating to Operations when needed.
• Serve as primary escalation point for complex or high-priority inquiries, collaborating with Operations and Engineering to resolve.
• Provide an exceptional client experience through proactive learning and relationship-building.
• Ensure client satisfaction by updating on open items and timely resolution.
• Investigate user-reported issues with Engineering to identify and fix bugs.
• Own and evolve training materials and internal documentation.
• Translate recurring friction points into actionable feedback for Product and Operations.
• Mentor and support junior team members with troubleshooting and communication best practices.

Connaissances

Client-facing

Communication

Problem solving

Product knowledge

Ownership

Description du poste

Arch is seeking a Client Support Specialist in New York City to act as a key liaison between users and our product. You will respond to inquiries, troubleshoot, and collaborate with cross-functional teams to improve user experience.

This role emphasizes problem-solving, product knowledge, and excellent communication as you build strong client relationships and help scale Arch’s platform for private investments.