Head of Business Operations & Growth

campfire; San Francisco (CA); On-site; USD 180,000 - 280,000; Full time

Job summary

Campfire is seeking an exceptional Operations Leader to own the business behind the business. You’ll tackle high-stakes problems with autonomy, guiding cross-functional teams from messy to scalable.

You’ll define planning rhythms, metrics, contracts, GTM operations, and infrastructure, partnering with leadership to drive ARR, bookings, retention, and efficiency, while pushing automation and AI-enabled tooling.

Qualifications

• 2-4 years in business operations, top-tier consulting, banking, VC or PE, or founding a startup.
• Excellent in spreadsheets and building models that hold up to scrutiny.
• AI-native in how you work, using tools like Claude Code to automate work.
• Commercially sharp: read contracts and negotiate better terms with vendors.
• Clear communicator: explain messy problems to leadership and collaborate with sales/ops.
• Relentless follow-through; you complete items and close loops.
• Comfortable with ambiguity; you will define new areas and roles.

Responsibilities

• Own planning, goal setting, and metrics cadence across the company.
• Define core metrics and own reporting for ARR, pipeline, bookings, retention, and spend.
• Manage vendor negotiations, renewals, and contract lifecycle with legal.
• Own CRM configuration, territory/quota planning, and sales compensation mechanics.
• Oversee insurance, office/real estate, compliance, and internal systems.
• Lead special projects like new markets, partnerships, monetization, and pricing.
• Automate processes to scale with AI and reduce headcount where possible.

Skills

Ownership mindset

Analytical thinker

Follow-through

Ambiguity tolerance

Contract negotiation

Tools

Claude Code

Internal tools

Job description

Campfire is seeking an exceptional Operations Leader to own the business behind the business. You’ll tackle high-stakes problems with autonomy, guiding cross-functional teams from messy to scalable.

You’ll define planning rhythms, metrics, contracts, GTM operations, and infrastructure, partnering with leadership to drive ARR, bookings, retention, and efficiency, while pushing automation and AI-enabled tooling.