Fine Jewelry Sales Associate — Craft Luxe Customer Experiences

Maui Divers of Hawaii Ltd.; East Honolulu (HI); On-site; USD 22,000 - 30,000; Full time

Job summary

Maui Divers Jewelry in Hawaii is seeking a Customer Service–oriented Associate to educate customers and deliver memorable brand experiences. You will drive sales, maintain product knowledge, and manage customer data for follow-up outreach.

Join a team that values growth, engagement, and a friendly, energetic store environment, with opportunities to enhance jewelry knowledge and customer relations.

Qualifications

• 2 years prior sales experience a plus, preferably commission-based.
• Computer skills with Microsoft Office Suite experience. POS system, basic math, and cash handling experience.
• Prior experience with Salesforce software preferred.

Responsibilities

• Drives total store results by consistently achieving sales per hour goals.
• Sell based on turn system and romance techniques.
• Communicate courteously and clearly with customers.
• Demonstrates in-depth knowledge of all products and promotions.
• Enter all customer data into CRM database and utilize customer data to follow up via phone or email.
• Cultivate existing customers to build repeat sales and loyalty.
• Oyster setup and handling where applicable.
• Pick-a-Pearl add-ons: drill, set, glue pearls to mountings.
• Handle return, special order, layaway, and sizing requests.
• Adhere to security guideline of no more than 3 items on pad at a time.
• Maintain awareness of all sales, promotions, and applicable ringing procedures.
• Open/Close: handle cash, jewelry, and clean displays.
• Conduct daily high-ticket inventory and keep high-ticket items safe.
• Assist with price changes and pull backs.
• Promote financing with customers and build the sale.
• Maintain visual standards throughout store and assist in cleaning/housekeeping.
• Maintain a safe working environment and communicate all maintenance issues with management.
• Provide feedback on opportunities for improvement or any issues that affect store performance.

Skills

Customer service

Communication

Teamwork

Time management

Sales techniques

Cash handling

Tools

Salesforce

Microsoft Office

POS system

Job description

Maui Divers Jewelry in Hawaii is seeking a Customer Service–oriented Associate to educate customers and deliver memorable brand experiences. You will drive sales, maintain product knowledge, and manage customer data for follow-up outreach.

Join a team that values growth, engagement, and a friendly, energetic store environment, with opportunities to enhance jewelry knowledge and customer relations.