Fine Jewelry Sales Associate - Whalers Village

Maui Divers of Hawaii Ltd.; Lahaina (HI); On-site; USD 25,000 - 35,000; Full time

Job summary

Maui Divers Jewelry is seeking a dedicated Retail Associate to be the face of the brand in our Lahaina store. You will educate customers, promote promotions, and deliver memorable brand experiences in a high-traffic retail environment.

Responsibilities include achieving sales targets, managing CRM data, and assisting with store operations while maintaining visual standards and customer satisfaction.

Qualifications

• 2 years prior sales experience a plus, preferably commission-based.
• Microsoft Office Suite experience; POS system, basic math, and cash handling.
• Salesforce software experience preferred.

Responsibilities

• Drive total store results by achieving sales per hour goals.
• Sell based on turn system and romance techniques.
• Educate customers on products and promotions.
• Enter customer data into CRM and follow up via phone or email.
• Build return sales and customer loyalty.

Skills

Sales experience

Customer service

Tools

Salesforce

Job description

JOB SUMMARY:

Every individual at Maui Divers Jewelry has a unique skill set that contributes to and drives the Maui Divers Jewelry brand. We encourage and support creativity, professional growth, and continuing education. We recognize the value of our employees and that they are our greatest resources. Here at Maui Divers Jewelry, you're not only an employee you are a part of our 'ohana.

The Maui Diver’s Associate is the face of the brand to our customer and is responsible for educating and delivering highly satisfying brand experiences to our customer.

Duties/Responsibilities:

• Drives total store results by consistently achieving sales per hour goals.


• Sell based on turn system and romance techniques.


• Communicate courteously and clearly with customers.


• Demonstrates in-depth knowledge of all products and promotions.


• Enter all customer data into CRM database and utilize customer data to follow up via phone or email.


• Clientel existing customers to build return sales and increase loyalty.


• Oyster set up - unpack oysters, oyster handling, and clip oysters. (Combination locations only).


• Knowledge of add-on sale with Pick-a-Pearl - drill, set, and glue pearls to mountings.


• Handle return, special order, layaway, and sizing requests.


• Follow security guidelines no more than 3 items on a pad at a time.


• Maintains awareness of all sales, promotions, and applicable ringing procedures.


• Open/Close function: handle cash, handle jewelry, clean floors, showcases, and counters.


• Conduct daily high-ticket inventory and store high-ticket items it safe.


• Assist with price changes and pull backs.


• Promote financing with customers and build the sale.


• Maintains visual standards throughout store and assists in cleaning/housekeeping.


• Maintains a safe working environment and communicates all maintenance issues with management.


• Provide feedback on opportunities for improvement or any issues that affect store performance.

Education and Experience:

• 2 years prior sales experience a plus preferably in a commission based environment.


• Computer skills with Microsoft Office Suite experience. POS system, basic math, and cash handling experience.


• Prior experience with SalesForce software preferred.

Knowledge, skills and abilities:

• Possesses and demonstrates genuine and sincere desire to provide excellent customer service both internally and externally.


• Demonstrates the ability to work within a team environment, take initiative, and be able to work without direct supervision.


• Effective communication skills, time management, organizational skills, ability to be detail and multi-task oriented, follow-through, and complete all projects in a timely and efficient manner


• Ability to stand for long periods of time and work in an outdoor environment while exposed to the elements.


• Bending and kneeling is required and reaching into tight awkward spaces.


• Flexible to the needs of the business, work varying shifts, primarily during peak periods.


• Additional responsibilities as assigned by manager.