Fine Jewelry Sales Associate | Clienteling & Luxury Service

Macy's; Chicago (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Merchandise discounts

401(k) match

Paid time off and holidays

Job summary

Macy's Fine Jewelry department is seeking a customer-focused Sales Colleague in Chicago. You will deliver attentive service for jewelry and watches, educate customers on products, and use clienteling tools to build lasting relationships.

The role emphasizes meeting sales goals while maintaining an elegant, inviting shopping experience. Responsibilities include promoting loyalty programs, supporting inventory and events, and ensuring merchandise presentation and security.

Qualifications

• 1-2 years of related experience required.
• Provide product recommendations and help with fittings.
• Deliver exceptional customer service and achieve sales goals.

Responsibilities

• Provide product recommendations, assist with fittings and digital shopping tools.
• Drive sales and client loyalty through promotions and events.
• Maintain organized, shoppable space and stock presentation; support inventory and fulfillment.
• Promote loyalty and warranty programs and ensure accurate pricing.

Skills

Customer service

Sales excellence

Product knowledge

Clienteling tools

POS systems

Tools

POS systems

Digital shopping tools

Job description

Macy's Fine Jewelry department is seeking a customer-focused Sales Colleague in Chicago. You will deliver attentive service for jewelry and watches, educate customers on products, and use clienteling tools to build lasting relationships.

The role emphasizes meeting sales goals while maintaining an elegant, inviting shopping experience. Responsibilities include promoting loyalty programs, supporting inventory and events, and ensuring merchandise presentation and security.