Fine-Dining Service Leader - On-the-Floor Impact & Growth

MML Hospitality; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

Paid time off

Employer-paid short-term disability

Life insurance

Employee dining benefits

Professional development opportunities

Job summary

Jeffrey's, a hallmark of MML Hospitality in Austin, seeks an experienced Service Manager to lead daily front-of-house operations and maintain an exceptional dining room presence. You will guide the service team, uphold polished hospitality, and collaborate with culinary and beverage colleagues to ensure guest satisfaction.

The candidate should have 2–3 years in fine-dining leadership, a hands-on approach, and a track record of coaching staff to deliver consistent, guest-focused service.

Qualifications

• 2–3 years of restaurant management experience, preferably in fine dining or luxury hospitality.
• Hands-on leadership style with a presence on the floor during service.
• Experience training, coaching, and holding employees accountable with professionalism and respect.

Responsibilities

• Lead front-of-house operations during service with a visible, hands-on presence.
• Set the tone for warm, polished, and personalized hospitality.
• Support the General Manager and leadership team with daily restaurant operations.
• Lead pre-shift meetings and communicate reservations, VIPs, menu updates, and priorities.
• Coach and develop employees through real-time feedback and training.
• Ensure adherence to service standards, steps of service, and fine-dining procedures.
• Coordinate with culinary, beverage, host, and support teams for smooth service.
• Assist with scheduling, labor management, payroll review, and other admin tasks.
• Support recruiting, onboarding, and training for front-of-house staff.
• Maintain opening/closing procedures, cash handling, and manager logs.
• Monitor cleanliness, organization, maintenance, and overall presentation.

Skills

Front-of-house leadership

Staff coaching and development

Communication

Problem-solving

Guest recovery

Operational discipline

Education

TABC Certification

Food Manager Certification

Job description

Jeffrey's, a hallmark of MML Hospitality in Austin, seeks an experienced Service Manager to lead daily front-of-house operations and maintain an exceptional dining room presence. You will guide the service team, uphold polished hospitality, and collaborate with culinary and beverage colleagues to ensure guest satisfaction.

The candidate should have 2–3 years in fine-dining leadership, a hands-on approach, and a track record of coaching staff to deliver consistent, guest-focused service.