Fine Dining Server & Guest Experience Specialist

Workstream; Chapel Hill (NC); On-site; USD 17,000 - 25,000; Full time

Job summary

Hawthorne & Wood in Chapel Hill, NC is seeking Service Team Members to deliver guest-focused service in a fine casual setting. You will know menu details, take and ring orders, and coordinate with the team to ensure accurate and timely service. A strong wine knowledge base and professional demeanor are valued.

Experience in customer service is required, with ability to work nights, weekends, and holidays. This role supports a fast-paced dining floor and requires mobility and strong communication

Qualifications

• Experience in customer service is required.
• High school diploma or GED required.
• Proficiency with POS systems and ability to process orders accurately.
• Able to work in a fast-paced environment and multitask.

Responsibilities

• Know the details of all menus and communicate them accurately to guests.
• Take orders for food and beverages and record them clearly.
• Ring in orders accurately and coordinate with manager/expo for special requests.
• Ensure proper execution of orders and course timing at table.
• Check in with guests to ensure enjoyment and address issues promptly.
• Maintain sanitation and organization of dining areas and workstations.

Skills

Customer service

Communication

Multitasking

Team player

Professionalism

Education

High school diploma/GED

Tools

Square POS

Job description

Hawthorne & Wood in Chapel Hill, NC is seeking Service Team Members to deliver guest-focused service in a fine casual setting. You will know menu details, take and ring orders, and coordinate with the team to ensure accurate and timely service. A strong wine knowledge base and professional demeanor are valued.

Experience in customer service is required, with ability to work nights, weekends, and holidays. This role supports a fast-paced dining floor and requires mobility and strong communication