Fine Dining Server — Guest Experience

TMR Operations, LLC; Huntington Beach (CA); On-site; USD 19,000 - 27,000; Full time

Job summary

Pacific Hospitality Group is seeking a guest-focused server for our hotel restaurant. You will assist guests with menu selections, take and enter orders in the POS system, and ensure timely, courteous service in a fast-paced environment.

The ideal candidate has at least one year of food service experience, strong communication, and a commitment to guest satisfaction. A valid Food Handlers Card or ability to obtain one within 30 days is preferred; familiarity with health and safety standards is

Qualifications

• One year of food service experience
• Knowledge of food and beverage preparation, hotel service standards, guest relations, and etiquette
• Communication and interpersonal skills with a commitment to a high level of guest satisfaction

Responsibilities

• Helps guests select food and beverages by presenting menu, offering cocktails and aperitifs, suggesting courses, explaining the chef's specialties, identifying appropriate wines and answering food preparation questions.
• Enters orders to POS system and records guests' choices, special dietary needs and special requests.
• Keeps kitchen staff informed by noting timing of meal progression.
• Processes guest payment transactions accurately and closes out table. Balances all payment methods with accuracy to sales report.
• Maintains the cleanliness of the work areas. Keeps area stocked.
• Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
• Follows all standard food handling, sanitation, TIPS and health department guidelines.
• Must wear non-slip, oil-resistant shoes. Follows all safety policies and procedures. Reports potential safety issues to managers whenever observed and takes immediate action to resolve them in emergency situations. OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety. Team members will be trained in the proper use and care of assigned PPE if applicable. The hotel provides the required PPE. Team member has the responsibility to report defective, damaged or lost PPE or equipment that does not fit properly to their manager. Maintains strict compliance with hotel's Hazardous Material (HAZMAT) program and familiarizes self with current MSDS.
• Reporting to work as scheduled (on time and on regular basis) is an essential function of the job.
• Completes side work before, during and after shift.
• Provide guests with a high-level dining experience, while maintaining a professional distance and staying alert to their needs.
• Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents.
• Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor and/or Security of all unusual events, circumstances, missing items, or alleged theft.
• Ensure minors and intoxicated persons are not served alcoholic beverages. Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.

Skills

Food service experience

Guest service

POS knowledge

Safety awareness

Job description

Pacific Hospitality Group is seeking a guest-focused server for our hotel restaurant. You will assist guests with menu selections, take and enter orders in the POS system, and ensure timely, courteous service in a fast-paced environment.

The ideal candidate has at least one year of food service experience, strong communication, and a commitment to guest satisfaction. A valid Food Handlers Card or ability to obtain one within 30 days is preferred; familiarity with health and safety standards is