Fine Dining Host & Reservations Specialist

Boar's Head Resort; Charlottesville (VA); On-site; USD 28,000 - 36,000; Full time

Job summary

Boar's Head Resort is seeking a professional Host/Hostess to greet, seat and assist guests in the dining area. You will take reservations, answer phones with etiquette, and ensure a seamless experience aligned with Forbes Travel Guide and Four Diamond standards.

Responsibilities include managing special event bookings, maintaining host stand cleanliness, and coordinating with restaurant managers to address guest needs while upholding a polished appearance and professional demeanor.

Qualifications

• Previous customer service experience.
• Excellent written and oral communication skills.
• Strong organizational skills.
• Ability to work under stress in a fast-paced environment.
• Experience resolving guest problems calmly.
• Ability to work weekends, holidays, evenings and special events.
• Ability to maintain professional attire and demeanor.

Responsibilities

• Greet, receive and seat guests.
• Take dining reservations in the Open Table reservation system.
• Answer telephone with in three rings with proper etiquette and obtain needed information.
• Handle reservations for special events (e.g. Valentine’s Day, Mother’s Day).
• Demonstrate understanding of Restaurant seating system.
• Maintain Forbes Four Star Service Expectations during service and at all times.
• Closely monitor guest dining experiences and report any issues to Restaurant Manager.
• Follow department opening and closing procedures.
• Maintain impeccable cleanliness standards around the host stand area.
• Responsible and accountable for all equipment and materials handled.
• Assist other team members when needed.
• Maintain excellent appearance standards.
• Contribute to overall resort team effort by completing additional duties as assigned.

Skills

Customer service

Communication skills

Organizational skills

Stress management

Problem solving

Flexibility with schedule

Job description

Boar's Head Resort is seeking a professional Host/Hostess to greet, seat and assist guests in the dining area. You will take reservations, answer phones with etiquette, and ensure a seamless experience aligned with Forbes Travel Guide and Four Diamond standards.

Responsibilities include managing special event bookings, maintaining host stand cleanliness, and coordinating with restaurant managers to address guest needs while upholding a polished appearance and professional demeanor.