Fine Dining General Manager — Lead Service & Ops

Ultipro; Milwaukee (WI); On-site; USD 55,000 - 85,000; Full time

Job summary

Ultipro is seeking a Fine Dining Manager to lead front-of-house operations in a fast-paced, guest-focused venue. You will supervise team members, schedule shifts, train staff, and maintain service standards while managing budgets and costs to achieve targets.

The role requires 6 years of restaurant operations experience with 3 years in supervision, proficiency with POS systems, and a strong commitment to exceptional guest service and integrity.

Qualifications

• High School Diploma or equivalent and 6 years of progressively responsible, related restaurant operations experience are required.
• Three years of supervisory experience are required.
• The ability to successfully achieve Responsible Alcohol and ServSafe certifications within 90 days.
• Office skills must include the ability to use standard office equipment and knowledge of Microsoft Office.
• Experience with point-of-sale (POS) systems is required.
• The ability to maintain discretion in handling confidential information.

Responsibilities

• Carry out management responsibilities in accordance with the organization’s policies and applicable laws.
• Oversee daily operations of the venue to include support the venue’s concept, maintain menu and product knowledge, lead shift meetings, conduct training, and perform opening and closing duties as needed.
• Ensure the highest level of guest service is achieved and maintained and assist in providing timely, positive resolution to guest issues and concerns.
• Assist management in developing venue budget, operating the venue within established budgetary guidelines, evaluating financial reports, and adjusting operations as needed to achieve financial goals.
• Manage team member scheduling and venue inventories to meet business demands and attain budgeted goals through effective cost controls.
• Develop initiatives and promotions to increase sales, control costs, and manage inventories.
• Maintain a safe, sanitary, and organized work environment.
• Maintain complete knowledge of restaurant to include service standards, menu items, beverage selections, specials, promotions, events, and policies.
• Establish, update, and ensure full compliance with departmental Internal Controls, policies, procedures, and regulations.
• Perform other duties as assigned.

Education

High School Diploma or equivalent

Bachelor’s degree (can substitute 2 years experience)

Tools

POS systems

Microsoft Office

Job description

Ultipro is seeking a Fine Dining Manager to lead front-of-house operations in a fast-paced, guest-focused venue. You will supervise team members, schedule shifts, train staff, and maintain service standards while managing budgets and costs to achieve targets.

The role requires 6 years of restaurant operations experience with 3 years in supervision, proficiency with POS systems, and a strong commitment to exceptional guest service and integrity.