Fine Dining Experience Director

Mother Wolf Miami; Miami (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

Mother Wolf Miami in Miami, FL is seeking a Fine Dining Operations Manager to oversee front-of-house operations, uphold service standards, and ensure an exceptional guest experience. You will train staff, manage staffing, monitor performance, and work with leadership to meet financial goals while maintaining compliance and a safe, inviting environment.

This role requires at least three years in fine dining restaurant management, strong interpersonal and analytical skills, and flexibility to work

Qualifications

• At least three (3) years of restaurant management experience in a fine dining restaurant is required.
• Current food handler card.
• Proficient with computers, including Microsoft Products, email, POS technology.
• Strong interpersonal skills and financial acumen.
• Ability to think proactively and creatively, have decision making and analytical skills and be effective in written and verbal communication.
• Must be self-motivated with the ability to thrive in a fast-paced environment, effectively multi-task, and drive results.
• Ability to work a flexible schedule including evenings, weekends, and holidays when required.

Responsibilities

• Ensures great guest service and delivery of hospitality standards by holding team accountable to steps of service, maintaining positive guest relationships including obtaining regular feedback through table visits and executing show quality standards.
• Trains and conveys brand clarity through menu, wine, and beverage knowledge.
• Promotes a positive work environment through hiring/selection of team members, maximizing productivity and morale through team member engagement and maintaining appropriate staffing levels per business needs.
• Monitors staff performance through ongoing team and individual feedback through evaluation, coaching, counseling, and progressive discipline.
• Maintains healthy relationship with resort leadership.
• Maintains state, federal and business compliance, including but not limited to responsible alcohol service guidelines, safety and sanitation standards and client requirements.
• Engages in the financial goals of the operation with support from the General Manager.
• Exceeds health department guidelines while maintaining a clean work environment.
• All other duties as assigned.

Skills

Restaurant management

Interpersonal skills

Financial acumen

Analytical thinking

Written and verbal communication

Self-motivated / multitasking

Flexible schedule

Tools

POS technology

Microsoft Office

Job description

Mother Wolf Miami in Miami, FL is seeking a Fine Dining Operations Manager to oversee front-of-house operations, uphold service standards, and ensure an exceptional guest experience. You will train staff, manage staffing, monitor performance, and work with leadership to meet financial goals while maintaining compliance and a safe, inviting environment.

This role requires at least three years in fine dining restaurant management, strong interpersonal and analytical skills, and flexibility to work