Financial Solutions Guide I - Bilingual Support Part-Time

Peak Credit Union; Spanaway (WA); On-site; USD 23,000 - 34,000; Part time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k plan

Paid holidays

Vacation accrual

Volunteer time

Job summary

Peak Credit Union is seeking a part-time Financial Solutions Guide 1 in Washington/Oregon to engage members, promote credit union products, and process transactions with accuracy and empathy. The role emphasizes consultative sales, relationship-building, and serving the community with integrity.

The position includes a bilingual differential for strong language skills, a focus on member financial well-being, and opportunities for incentives aligned with performance.

Qualifications

• Minimum of one (1) year of experience interacting with customers and handling cash, or an equivalent combination of work experience.

Responsibilities

• Welcomes and engages members by greeting all visitors warmly, managing branch traffic with a sense of urgency to ensure minimal wait times and a positive member experience, while remaining attentive to relationship-building cues that support consultative sales conversations.
• Promotes credit union products and services by proactively identifying, referring, and originating credit union products and services to meet member needs, strengthening financial relationships, demonstrating sales acumen through effective discovery, confident product positioning, and closing skills, consistently meeting or exceeding assigned referral sales targets.
• Processes member transactions, accurately receives, processes, and posts deposits, withdrawals, transfers, and loan payments while maintaining complete and accurate transaction records, leveraging each interaction as an opportunity to uncover needs and introduce value-aligned solutions.
• Resolves member inquiries and concerns, responds to member requests, concerns, and complaints with professionalism and empathy, ensuring warm hand-offs and timely follow-up for full resolution, while recognizing when service moments can transition into sales opportunities that support the member’s financial well-being.
• Makes outbound calls to members/customers to support outreach initiatives, relationship building, and organizational goals.
• Performs specialized financial functions, completes wire transfers and other complex transactions while ensuring compliance with established policies and procedures, and identifies opportunities where specialized products or services may benefit the member.
• Balances cash drawer and daily transactions; assists with vault balancing, dispenser maintenance, certifications, key assignments, and cash orders under management oversight.
• Records detailed notes on member interactions, complex situations, and transactions to ensure clear communication and consistent service delivery, capturing relevant sales insights to support follow-up and relationship growth
• Demonstrates professionalism and continuous Learning by taking initiative to learn new systems, processes, and policies; completing required training; and maintaining a professional image while contributing positively to the team environment, including ongoing development of sales skills, product knowledge, and consultative techniques.
• Supports branch and organizational operations and provides staffing support as needed across locations and departments, and performs other duties as assigned to ensure operational excellence and continuity of service, while helping the branch achieve overall sales and growth objectives.
• All other duties as assigned.

Skills

Customer service

Cash handling

Bilingual ability

Job description

Peak Credit Union is seeking a part-time Financial Solutions Guide 1 in Washington/Oregon to engage members, promote credit union products, and process transactions with accuracy and empathy. The role emphasizes consultative sales, relationship-building, and serving the community with integrity.

The position includes a bilingual differential for strong language skills, a focus on member financial well-being, and opportunities for incentives aligned with performance.