Financial Solutions Guide 1

peakcreditunion; Spanaway (WA); On-site; USD 23,000 - 36,000; Part time

Job summary

Peak Credit Union in Tacoma, WA is seeking a Financial Solutions Guide 1 to deliver exceptional member experiences with authenticity, care, and precision. This role helps members access financial tools, resources, and confidence to reach their goals, guided by our values of Authenticity, Boldness, Collaboration, Dignity and Empathy.

The position supports branch operations, processes transactions, promotes products, and builds lasting relationships through consultative conversations and timely

Qualifications

• Minimum of one year of experience interacting with customers and handling cash.

Responsibilities

• Welcomes and engages members with warmth to ensure a positive experience.
• Promotes credit union products and services to meet member needs with consultative sales.
• Processes deposits, withdrawals, transfers and loan payments with accurate records.
• Resolves member inquiries and concerns with professionalism and empathy and follows up for resolution.
• Makes outbound calls to support outreach and relationship building.
• Balances cash drawer and assists with branch operations under supervision.

Skills

Cash handling

Customer service

Sales skills

Branch operations

Job description

To maintain a strong connection with our members and local communities and better understand their unique needs , we are currently considering applications from candidates residing in Oregon and Washington for all open positions. We appreciate your understanding as we focus our hiring efforts in these specific regions.

Job Overview:

This position embodies Peak Credit Union's mission of Investing in People and Championing Success by delivering exceptional member experiences with authenticity, care, and precision. Guided by our values of Authenticity, Boldness, Collaboration, Dignity, and Empathy, this role builds the foundation of lasting member relationships, helping individuals access the financial tools, resources, and confidence needed to achieve their goals. Through accurate transactions, meaningful interactions, and steadfast support, the Financial Solutions Guide 1 advances Peak's vision of creating communities where everyone feels financially secure and ensures our purpose of providing everyone with access to financial empowerment and independence.

Where You Will Work :

13505 Pacific Ave S, Tacoma

Pay Range:

The target hourly pay range for this position is $18.70 - $21.25. The full hourly pay range is $17.00 - $25.50.

We provide an additional $2.00 per hour bilingual differential for employees who can support our members' financial needs effectively in a second language; subject to verification of strong grasp of financial terms utilizing language skillset.

What You'll Do:

• Welcomes and engages members by greeting all visitors warmly, managing branch traffic with a sense of urgency to ensure minimal wait times and a positive member experience, while remaining attentive to relationship-building cues that support consultative sales conversations.
• Promotes credit union products and services by proactively identifying, referring, and originating credit union products and services to meet member needs, strengthening financial relationships, demonstrating sales acumen through effective discovery, confident product positioning, and closing skills, consistently meeting or exceeding assigned referral sales targets.
• Processes member transactions, accurately receives, processes, and posts deposits, withdrawals, transfers and loan payments while maintaining complete and accurate transaction records, leveraging each interaction as an opportunity to uncover needs and introduce value-aligned solutions.
• Resolves member inquiries and concerns, responds to member requests, concerns, and complaints with professionalism and empathy, ensuring warm hand-offs and timely follow-up for full resolution, while recognizing when service moments can transition into sales opportunities that support the member's financial well-being.
• Makes outbound calls to members/customers to support outreach initiatives, relationship building, and organizational goals.
• Performs specialized financial functions, completes wire transfers and other complex transactions while ensuring compliance with established policies and procedures, and identifies opportunities where specialized products or services may benefit the member.
• Balances cash drawer and daily transactions; assists with vault balancing, dispenser maintenance, certifications, key assignments, and cash orders under management oversight.
• Records detailed notes on member interactions, complex situations, and transactions to ensure clear communication and consistent service delivery, capturing relevant sales insights to support follow-up and relationship growth.
• Demonstrates professionalism and continuous Learning by taking initiative to learn new systems, processes, and policies; completing required training; and maintaining a professional image while contributing positively to the team environment, including ongoing development of sales skills, product knowledge, and consultative techniques.
• Supports branch and organizational operations and provides staffing support as needed across locations and departments, and performs other duties as assigned to ensure operational excellence and continuity of service, while helping the branch achieve overall sales and growth objectives.
• All other duties as assigned.

When You'll Be Working:

Monday- Friday: 8:45am - 5:45pm and rotating Saturdays: 9:15am - 1:45pm. Part time, 20 hours per week.

Qualifications:

Minimum of one (1) year of experience interacting with customers and handling cash, or an equivalent combination of work expe