Financial Solutions Center Leader

First Commonwealth Bank; New Alexandria (Westmoreland County); On-site; USD 55,000 - 75,000; Full time

Job summary

First Commonwealth Bank is seeking a Sales & Service Manager in New Alexandria, PA to lead the Financial Solutions Center and deliver on our Customer Service Promise.

You will coach staff, deepen relationships, and drive consumer and small business sales in a busy on-site retail banking environment.

This role emphasizes accountability, teamwork, and delivering financial solutions that enhance customers' financial confidence.

Qualifications

• Associate degree or equivalent experience.
• Three (3) or more years of relevant experience in a customer-centric sales environment with a proven track record of leading, exceeding assigned goals, and developing talent.
• Excellent communications skills, passionate about helping others, motivated to learn, solutions-based sales skills, professionalism, resourcefulness, exceptional relationship-building skills, ability to excel in a complex and dynamic environment.
• Technologically savvy (i.e., Microsoft Office, Internet, mobile technology, bank systems).

Responsibilities

• Deepen consumer relationships and expand existing customer base.
• Grow consumer relationships through referrals and targeted outreach.
• Developing Your Team and Yourself – take ownership of development, provide coaching and set goals.
• Manage Operations and Compliance – ensure proper processing of accounts and transactions, protect privacy.
• Customer Experience – uphold Mission and Core Values and deliver the Customer Service Promise.

Skills

Customer relationship building

Sales leadership

People leadership

Coaching

Communication skills

Education

High School or better

Tools

Microsoft Office

Bank systems

Job description

First Commonwealth Bank is seeking a Sales & Service Manager in New Alexandria, PA to lead the Financial Solutions Center and deliver on our Customer Service Promise.

You will coach staff, deepen relationships, and drive consumer and small business sales in a busy on-site retail banking environment.

This role emphasizes accountability, teamwork, and delivering financial solutions that enhance customers' financial confidence.