Financial Services Store Manager - Growth & Leadership

Ccffamilyofbrands; San Jose (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Training program

Learning modules

Cross-brand opportunities

Keyholder program

Career advancement

Educational reimbursement

Medical insurance options

401(k) match

Life/AD&D insurance

Dental/vision/disability coverage

Employee assistance program

Discount marketplace

Paid time off 12 days

Job summary

California Check Cashing Stores – San Jose, CA is seeking an Assistant Store Manager to support customers, lead store operations, and drive growth. You will assist with risk management, account management, and outreach while developing leadership skills in a fast-paced environment.

The role offers on-the-job training and a clear path to advancement within the California Check Cashing brand family. You will work a full-time schedule in-store, with competitive hourly pay and benefits.

Qualifications

• Minimum one year experience in customer service, sales, or retail.
• Excellent verbal and written communication skills.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Bilingual (English/Spanish) is a plus for some locations.

Responsibilities

• Maximize customer success by offering financial services that fit their needs.
• Assess risk of financial transactions and accurately process loan/pawn applications and check cashing transactions.
• Complete daily call campaigns to market services and nurture customer relationships.
• Oversee account management and recovery processes, including collection calls, to prevent loss.
• Maintain customer information in the POS system with accuracy and integrity.
• Provide coaching and development to Customer Service Representatives to ensure quality and safety standards.
• Perform duties outside the office including on-site vehicle appraisals and external marketing.
• Meet company performance standards by leveraging partnerships and hosting in-store/community events.
• Maintain store security protocols and opening/closing procedures, including vault management.
• Ensure compliance with policies and laws; conduct store audits and compile financial data.

Skills

Customer service experience

Supervisory/leadership experience

Verbal & written communication

POS knowledge

Microsoft Office

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Job description

California Check Cashing Stores – San Jose, CA is seeking an Assistant Store Manager to support customers, lead store operations, and drive growth. You will assist with risk management, account management, and outreach while developing leadership skills in a fast-paced environment.

The role offers on-the-job training and a clear path to advancement within the California Check Cashing brand family. You will work a full-time schedule in-store, with competitive hourly pay and benefits.