Financial Services Customer Service Representative

Community Choice Financial Family of Brands; Saint Augustine (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

Community Choice Financial Family of Brands is seeking a Customer Service Representative in Saint Augustine, FL to be the first point of contact for customers seeking support with personal loans, retail financing, and insurance products. You will handle inbound calls, emails, and chats, answer questions, process payments, and resolve account issues accurately and securely.

You will educate customers on financial solutions, uphold privacy and compliance standards, and collaborate with a

Qualifications

• Experience handling customer inquiries via phone, email and chat.
• Ability to process payments and update account information securely.
• Understanding of financial products and compliance guidelines.

Responsibilities

• Respond to customer inquiries about personal loans, retail financing and insurance products.
• Handle inbound calls, emails and chats with accuracy and courtesy.
• Process payments and resolve account issues while maintaining privacy standards.
• Educate customers on available financial solutions and opportunities.

Skills

Customer service

Inbound calls

Email support

Chat support

Job description

As a Customer Service Representative at Community Choice Financial Family of Brands, you will be the first point of contact for customers seeking support with personal loans, retail financing, and insurance products. Working in the Banking, Insurance & Investment industry, you will handle inbound calls, emails, and chats to answer questions, process payments, and resolve account issues accurately and securely. You’ll educate customers on financial solutions that support their stability and growth while adhering to compliance and privacy standards. In CCFI’s supportive, inclusive culture, you’ll collaborate with a customer-focused team, receive ongoing training, and contribute to community engagement efforts as you help customers achieve their financial goals.