Financial Services Customer Service Representative

Community Choice Financial Family of Brands; Plano (TX); On-site; USD 34,000 - 46,000; Full time

Job summary

Community Choice Financial Family of Brands is seeking a Customer Service Representative in Plano, TX to be the first point of contact for customers seeking assistance with personal loans, retail financing, and insurance products. You will manage inbound calls, emails, and chats, provide clear guidance, process payments, and resolve account issues with accuracy and privacy.

You will work within the Banking, Insurance & Investment sector, collaborating with a customer-focused team, receiving

Qualifications

• Strong communication and active listening skills required.
• Ability to handle high volumes of inquiries with accuracy.

Responsibilities

• Handle inbound calls, emails, and chats to assist customers.
• Answer questions and provide information about personal loans, retail financing, and insurance products.
• Process payments and help resolve account issues accurately and securely.
• Educate customers on financial solutions while ensuring compliance and privacy standards.

Skills

Customer service

Effective communication

Problem solving

Education

High school diploma

Job description

As a Customer Service Representative at Community Choice Financial Family of Brands, you will be the first point of contact for customers seeking support with personal loans, retail financing, and insurance products. Working in the Banking, Insurance & Investment industry, you will handle inbound calls, emails, and chats to answer questions, process payments, and resolve account issues accurately and securely. You’ll educate customers on financial solutions that support their stability and growth while adhering to compliance and privacy standards. In CCFI’s supportive, inclusive culture, you’ll collaborate with a customer-focused team, receive ongoing training, and contribute to community engagement efforts as you help customers achieve their financial goals.