Financial Services Customer Service Representative

Community Choice Financial Family of Brands; Richardson (TX); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Ongoing training

Community engagement programs

Inclusive culture

Job summary

Community Choice Financial Family of Brands in Richardson, TX seeks a Customer Service Representative to be the first point of contact for customers seeking support with personal loans, retail financing, and insurance products. You will handle inbound calls, emails, and chats to answer questions, process payments, and resolve account issues accurately and securely.

You will work in a supportive culture with ongoing training and community-engagement efforts, helping customers achieve financial

Qualifications

• Experience handling inbound calls, emails, and chats to assist customers.
• Ability to process payments and resolve account issues accurately.
• Familiarity with privacy and compliance standards in financial services.

Responsibilities

• Handle inbound calls, emails, and chats from customers.
• Assist with payments and resolve account issues.
• Educate customers on financial solutions while ensuring privacy and compliance.

Skills

Inbound calls

Customer service

Communication

Job description

As a Customer Service Representative at Community Choice Financial Family of Brands, you will be the first point of contact for customers seeking support with personal loans, retail financing, and insurance products. Working in the Banking, Insurance & Investment industry, you will handle inbound calls, emails, and chats to answer questions, process payments, and resolve account issues accurately and securely. You’ll educate customers on financial solutions that support their stability and growth while adhering to compliance and privacy standards. In CCFI’s supportive, inclusive culture, you’ll collaborate with a customer-focused team, receive ongoing training, and contribute to community engagement efforts as you help customers achieve their financial goals.