Financial Services Customer Service Representative

Community Choice Financial Family of Brands; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Choice Financial Family of Brands in Atlanta, GA seeks a Customer Service Representative to be the first point of contact for customers seeking support with personal loans, retail financing, and insurance products. You will handle inbound calls, emails, and chats to answer questions and resolve account issues with accuracy and privacy.

You will educate customers on financial solutions, adhere to compliance standards, and collaborate with a customer-focused team while supporting

Qualifications

• Handle inbound calls, emails, and chats to answer questions, process payments, and resolve account issues accurately and securely.
• Educate customers on financial solutions that support stability and growth.

Responsibilities

• Respond to customer inquiries via phone, email, and chat with professionalism and empathy.
• Identify and resolve account issues while upholding privacy and compliance standards.

Skills

Customer service

Communication

Financial products knowledge

Job description

As a Customer Service Representative at Community Choice Financial Family of Brands, you will be the first point of contact for customers seeking support with personal loans, retail financing, and insurance products. Working in the Banking, Insurance & Investment industry, you will handle inbound calls, emails, and chats to answer questions, process payments, and resolve account issues accurately and securely. You’ll educate customers on financial solutions that support their stability and growth while adhering to compliance and privacy standards. In CCFI’s supportive, inclusive culture, you’ll collaborate with a customer-focused team, receive ongoing training, and contribute to community engagement efforts as you help customers achieve their financial goals.