Financial Services Customer Service Representative

Community Choice Financial Family of Brands; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Choice Financial Family of Brands is seeking a Customer Service Representative to be the first point of contact for customers dealing with personal loans, retail financing, and insurance products. You will handle inbound calls, emails, and chats, answering questions and processing payments with accuracy and security.

Working in a supportive, inclusive culture, you will collaborate with a customer-focused team, receive ongoing training, and help customers achieve their financial goals

Qualifications

• Handles inquiries about personal loans, retail financing, and insurance products.
• Responds to questions via calls, emails, and chats with accuracy and courtesy.
• Follows privacy and compliance standards in all interactions.

Responsibilities

• Serve as first point of contact for customers via phone, email and chat.
• Assist with payments, account issues and information requests while ensuring security.

Skills

Customer service

Multichannel support

Communication skills

Privacy/compliance awareness

Job description

As a Customer Service Representative at Community Choice Financial Family of Brands, you will be the first point of contact for customers seeking support with personal loans, retail financing, and insurance products. Working in the Banking, Insurance & Investment industry, you will handle inbound calls, emails, and chats to answer questions, process payments, and resolve account issues accurately and securely. You’ll educate customers on financial solutions that support their stability and growth while adhering to compliance and privacy standards. In CCFI’s supportive, inclusive culture, you’ll collaborate with a customer-focused team, receive ongoing training, and contribute to community engagement efforts as you help customers achieve their financial goals.