Financial Services Customer Service Representative

Community Choice Financial Family of Brands; Tucson (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Community Choice Financial Family of Brands in Arizona seeks a Customer Service Representative to be the first point of contact for customers seeking support with personal loans, retail financing, and insurance products. You will handle inquiries across phone, email, and chat channels.

In this role, you will educate customers on financial solutions, process payments, and resolve account issues while upholding compliance and privacy standards.

Responsibilities

• Handle inbound calls, emails, and chats to assist customers.
• Answer questions, process payments, and resolve account issues accurately.
• Educate customers on financial solutions while ensuring privacy and compliance.
• Collaborate with a team and participate in ongoing training and community efforts.

Skills

Customer service

Communication

Multitasking

Job description

As a Customer Service Representative at Community Choice Financial Family of Brands, you will be the first point of contact for customers seeking support with personal loans, retail financing, and insurance products. Working in the Banking, Insurance & Investment industry, you will handle inbound calls, emails, and chats to answer questions, process payments, and resolve account issues accurately and securely. You’ll educate customers on financial solutions that support their stability and growth while adhering to compliance and privacy standards. In CCFI’s supportive, inclusive culture, you’ll collaborate with a customer-focused team, receive ongoing training, and contribute to community engagement efforts as you help customers achieve their financial goals.