Financial Services Customer Service Representative

Community Choice Financial Family of Brands; Fort Wayne (IN); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Community Choice Financial Family of Brands is seeking a Customer Service Representative in Fort Wayne, IN. You will be the first point of contact for customers, handling inbound calls, emails, and chats to answer questions, process payments, and resolve account issues accurately and securely.

You will educate customers on available financial solutions while adhering to compliance and privacy standards, collaborating with a friendly, customer-focused team and supporting community engagement

Formación

• Handle multiple customer inquiries across channels with professionalism.
• Maintain accurate records and protect sensitive information.
• Follow company policies and privacy standards.

Responsabilidades

• Answer customer inquiries via phone, email, and chat.
• Process payments and resolve account issues securely and efficiently.
• Educate customers on financial solutions while ensuring privacy and compliance.

Conocimientos

Inbound calls

Emails

Chats

Payments processing

Account issue resolution

Compliance & privacy

Descripción del empleo

As a Customer Service Representative at Community Choice Financial Family of Brands, you will be the first point of contact for customers seeking support with personal loans, retail financing, and insurance products. Working in the Banking, Insurance & Investment industry, you will handle inbound calls, emails, and chats to answer questions, process payments, and resolve account issues accurately and securely. You’ll educate customers on financial solutions that support their stability and growth while adhering to compliance and privacy standards. In CCFI’s supportive, inclusive culture, you’ll collaborate with a customer-focused team, receive ongoing training, and contribute to community engagement efforts as you help customers achieve their financial goals.