Fraud Specialist II — Customer Care & Investigations

JPMorganChase; Columbus (OH); On-site; USD 40,000 - 55,000; Full time

Job summary

JPMorganChase is seeking a Specialist II in Fraud to be the first point of contact for clients, delivering exceptional service for various financial products. The role emphasizes inbound calls, building relationships, and offering innovative solutions in a fast-paced call center.

The position requires strong communication and multitasking abilities, with at least 2 years of experience in phone or face-to-face settings, and a high school diploma or GED.

Qualifications

• Two or more years of phone or in-person customer support experience.
• Ability to navigate multiple computer systems and multitask efficiently.
• Strong communication, information gathering, and decision-making skills.

Responsibilities

• Provide exceptional customer service for financial products in a primarily off-phone role (80% research).
• Interpret customer needs and deliver insights.
• Navigate multiple computer systems with efficiency and adaptability.
• Work independently and with the team to meet goals and deliver results.
• Follow regulatory and departmental procedures diligently.
• Own each customer interaction with empathy and respect.

Skills

Communication

Phone support

Multitasking

Empathy

Regulatory knowledge

Customer relationships

Education

High school diploma or GED

Job description

JPMorganChase is seeking a Specialist II in Fraud to be the first point of contact for clients, delivering exceptional service for various financial products. The role emphasizes inbound calls, building relationships, and offering innovative solutions in a fast-paced call center.

The position requires strong communication and multitasking abilities, with at least 2 years of experience in phone or face-to-face settings, and a high school diploma or GED.