Financial Services Customer Service Representative

Community Choice Financial Family of Brands; Shreveport (LA); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Community Choice Financial Family of Brands is seeking a Customer Service Representative to be the first point of contact for customers seeking support with personal loans, retail financing, and insurance products.

You will handle inbound calls, emails, and chats to answer questions, process payments, and resolve account issues accurately and securely, while educating customers on financial solutions and upholding privacy and compliance standards.

Formación

• Handle inbound calls, emails, and chats to answer questions and assist customers.
• Process payments and resolve account issues accurately and securely.
• Educate customers on financial solutions while adhering to compliance and privacy standards.

Responsabilidades

• Serve as the first point of contact for customers seeking support with personal loans, retail financing, and insurance products.
• Collaborate with a customer-focused team to resolve inquiries and contribute to community engagement efforts.

Descripción del empleo

As a Customer Service Representative at Community Choice Financial Family of Brands, you will be the first point of contact for customers seeking support with personal loans, retail financing, and insurance products. Working in the Banking, Insurance & Investment industry, you will handle inbound calls, emails, and chats to answer questions, process payments, and resolve account issues accurately and securely. You’ll educate customers on financial solutions that support their stability and growth while adhering to compliance and privacy standards. In CCFI’s supportive, inclusive culture, you’ll collaborate with a customer-focused team, receive ongoing training, and contribute to community engagement efforts as you help customers achieve their financial goals.