Customer Finance Advisor — Growth, Training, Benefits

Heights Finance Corporation; Pekin (IL); Hybrid; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental, Vision

401(k) with company match

Tuition Reimbursement

Job summary

Heights Finance Corporation in Pekin, IL, is seeking a Financial Service Representative to deliver exceptional customer service, build lasting relationships, and help individuals access financial solutions.

The role focuses on guiding customers through loan processes, promoting products, handling inbound/outbound calls, and supporting delinquency management while adhering to regulatory guidelines and company policies. Benefits include comprehensive health coverage and a 401(k) with company match.

Qualifications

• Customer-focused, eager to learn, and grow in a fast-paced environment.
• Sales-minded with ability to promote financial products.
• Excellent verbal and written communication; build rapport quickly.
• Problem-solving and adaptability to new systems.
• Team player with willingness to learn.

Responsibilities

• Deliver Exceptional Service: Provide outstanding support to customers, guiding them through the loan process with care and professionalism.
• Drive Sales Growth: Use consultative sales techniques to educate customers on financial products and services, identifying opportunities to upsell and cross-sell.
• Engage Customers: Manage inbound calls with confidence and make proactive outbound calls to attract new business and promote offerings.
• Support Delinquency Management: Collaborate with customers on past-due accounts, offering solutions and working toward resolution.
• Learn and Grow: Participate in a hands-on training program with mentoring to build skills and confidence.
• Ensure Compliance: Follow all regulatory guidelines and company policies to protect customer information and assets.

Skills

Customer Focus

Sales Mindset

Strong Communication

Problem-Solving Skills

Adaptability

Team Player

Education

High School diploma or equivalent

Job description

Heights Finance Corporation in Pekin, IL, is seeking a Financial Service Representative to deliver exceptional customer service, build lasting relationships, and help individuals access financial solutions.

The role focuses on guiding customers through loan processes, promoting products, handling inbound/outbound calls, and supporting delinquency management while adhering to regulatory guidelines and company policies. Benefits include comprehensive health coverage and a 401(k) with company match.